I know you were busy, but does it really take a little over an hour for oil change and tire rotation?
7/24/2020
Delma W. VERIFIED CUSTOMER
Staff member was very friendly
7/24/2020
Sean B. VERIFIED CUSTOMER
I bought this vehicle from Saratoga Honda in June. 30 days later it starts spitting a code for an auxiliary Battery malfunction. I would have thought this dealership would stand by the product they sold only 30 days before and repair the issue. Instead I’m spending $165 to fix an issue on it. This was the 2nd vehicle I have bought from your dealership but I will tell you with 100% certainty it is my last. I will never do business again with a company that will not stand by their product. I would expect this from some large dealership not located in a small town that supposedly in your home town dealership. I am a local Saratoga resident and I am absolutely disgusted by this. You just lost a customer for life over $165!!! I hope it was worth it. No need to respond to this. Good luck in the future if that is how you treat customers.
7/24/2020
Joseph E. VERIFIED CUSTOMER
Very good customer service and they answered every questions I had.
7/24/2020
Ceres Z. VERIFIED CUSTOMER
I’d be happy to complete a survey.
7/24/2020
Christine Y. VERIFIED CUSTOMER
As always, Saratoga Honda team did an excellent job efficiently diagnosing the issue, and going out of their way to be extremely helpful, providing a loaner car and offering excellent customer service all around! Thank you Sean, and Tim, and Cate for always doing it the right way!
7/24/2020
Beverly B. VERIFIED CUSTOMER
WONDERFULL Service and Love the Car Wash !
7/24/2020
Tammy B. VERIFIED CUSTOMER
Service was courteous, attentive, and thorough. Took the time to explain what was in good condition, and what repairs might be on the horizon. Gave me a discount off my total bill. I'll be back for regular service, and maybe a new/pre-owned car. Thank You
7/23/2020
Richard B. VERIFIED CUSTOMER
Saratoga Honda has the very best people working for them. Everyone is polite and professional from service to sales. I’ve recommended Saratoga Honda to my friends and coworkers.
7/23/2020
Alison Z. VERIFIED CUSTOMER
The wait time was not as long as I was told at the beginning so I am pleased with that.
7/23/2020
Kristin C. VERIFIED CUSTOMER
Lisa is friendly and efficient.
7/23/2020
Christopher O. VERIFIED CUSTOMER
Tim was very courteous
7/23/2020
Margaret B. VERIFIED CUSTOMER
Tim K. was very helpful with suggestions as to how to use up my VIP credit which expires July 31st and cannot be extended.
7/23/2020
Gina M. VERIFIED CUSTOMER
Great job done by everyone I came into contact with. Everyone was efficient, helpful, and courteous. It's never a pleasure going to have your car serviced, but Saratoga Honda is changing the experience. Thank you!
7/23/2020
Edward Z. VERIFIED CUSTOMER
Fast, courteous and professional service! Thank you!
7/22/2020
Louisa F. VERIFIED CUSTOMER
Tim was very patient with me as I voiced my concerns about having to make a return visit to fix a dashboard message/alert problem, and made sure to rest my fears. I am, however, not satisfied with the +$10/month interior protection program I agreed to for the very long term of my loan, and must return again to have water stain removed. I was told even worse stains would be able to be removed with just a damo cloth, but even water won't cone out. I also need to know why I only have 40% life left on my oil, when I've only driven a few hundred miles since I bought my car?! I assumed that you would obviously change the oil in a Certified Pre-Owned car that I'll be paying $310 a month on for over 6+ years! This is not acceptable, as I've been a loyal Honda owner for over 43 years, and have always praised my Honda service, but feel this was a shortcoming. Thank you very much for listening to and addressing my concerns. Weezie Foye #****-****-xxxx
7/22/2020
Richard B. VERIFIED CUSTOMER
Super helpful had my car repaired and back to me in a very fast time. Very first class service, thank you
7/22/2020
Bruce C. VERIFIED CUSTOMER
Sean provided excellent customer service. Kept me informed at all times.