Excellent service - thank you - Ryan was amazing!!!
8/17/2019
Thanh T. VERIFIED CUSTOMER
Nice good service thank you very much
8/17/2019
Justin D. VERIFIED CUSTOMER
I did not feel that Steve conveyed concern for helping me understand what had caused my battery to fail on one occasion and then run completely fine for the next several days. Instead, Steve would simply reiterate that the test showed less than 13.6 volts and when that happens we recommend replacing the alternator. When I asked what kind of assurance I would have that this would resolve the issue Steve said the only assurance he could offer was that if you don’t get 13.6 volts with your new alternator we will fix it again at no charge. If the problem persists and you are getting the proper voltage you will need to pay for additional repairs. While I understood Steve’s position, I did not understand the lack of interest in conveying that the root cause of the problem was being addressed. My sense was that Steve was indifferent to that and interested mostly in protecting himself and NE Acura. Most of the information I could find for intermittent drains on a good battery were causes other than the alternator. Hopefully Steve is right, but I am not looking forward to my next trip to NE Acura. Chris Collins is very much missed.
8/16/2019
Gloria C. VERIFIED CUSTOMER
Thanks again for great service.
8/15/2019
Tara B. VERIFIED CUSTOMER
Ryan is professional, courteous and friendly. Ryan helped me get my car repaired and went above and beyond to make sure it was a smooth transaction. Ryan is an asset to Northeast Acura!
8/14/2019
Billy H. VERIFIED CUSTOMER
Y’all had my car for a week and a day and didn’t do a dam thing to it I had to take my car to some one else to get it fixed y’all couldn’t even put a light in right and change a bulb I wouldn’t have y’all to fix anything for me y’all put a bad taste in my heart all i can say you all should get y’all shirt together
8/14/2019
Stephen K. VERIFIED CUSTOMER
Ryan did a great job went out of his way to help me with the vehicle that was a running bad and I thanked him immensely for his efforts and rectifying the situation
8/14/2019
Janice M. VERIFIED CUSTOMER
Unfortunately, I did not have a good experience with the service department this time around. I’ve dealt with Steve in the past and he always contacted me and let me know exactly what was going on with my vehicle. Great customer service! However, this time, with Ryan, although he was very nice and polite, the customer service was anything but stellar. My car was there from 7/29 until today, and the entire time, I only received 2 phone calls. I never knew the status of my vehicle, despite being told he could call me or text me. At one point, I was told on 8/3 that He would contact me on Monday 8/5 after he spoke with his master tech and I did not receive a call until 8/13, and that was after me calling him on 8/12. It’s really unfortunate.
8/14/2019
Kevin B. VERIFIED CUSTOMER
Ryan was awesome. Although the fix took a while on a rare issue, he kept me informed, let me keep a loaner the entire time and took care of the customer the way myself and my company would take care of mine. And I respect that.
8/14/2019
June C. VERIFIED CUSTOMER
Stephen was very through in taking care of my wheel bearing issues. He explained everything very well. He’s very well suited for customer services.
8/13/2019
Meredith L. VERIFIED CUSTOMER
Thanks! Great work on my car!
8/13/2019
Cathe K. VERIFIED CUSTOMER
Stephen was courteous, friendly, professional and very helpful.
8/13/2019
Matt K. VERIFIED CUSTOMER
Always a good service experience but this time seemed even better than usual. Very accommodating with the shuttle and keeping me informed of the status of my car. Thank you!
8/13/2019
Steven S. VERIFIED CUSTOMER
Very kind and professional
8/12/2019
Debra V. VERIFIED CUSTOMER
The service team was punctual, efficient and informative.
8/12/2019
Anthony L. VERIFIED CUSTOMER
Quick cutteous service
8/12/2019
Florence C. VERIFIED CUSTOMER
Polite efficient. Professional
8/12/2019
Amy C. VERIFIED CUSTOMER
My car was done quick and Ryan answered all of the questions that I had. Very good experience!
8/12/2019
Rab N. VERIFIED CUSTOMER
I liked Ryan Higgins' s service.
8/10/2019
Bruce P. VERIFIED CUSTOMER
Been leasing Acura for 20 years
Always totally satisfied
Your Service is the Best