Steve was fantastic! So incredibly helpful! Car is working perfectly!
7/1/2019
Bertrum M. VERIFIED CUSTOMER
Give Steven an A+ for a job well done!
6/28/2019
Robert N. VERIFIED CUSTOMER
Problem was not adequately checked or addressed when the car was serviced. While driving home to Long Island two days after picking up the vehicle, tpms light came on. Brought to Smithtown Acura where it was determined left rear tire sensor (the tire that was flat and that I had expressed concerns about) needed to be replaced. Ultimately resulted in spending several more hours at another car dealership for them to diagnose and fix the problem. I’ve had good service in the past at Northeast but this was very disappointing and inconvenient.
6/28/2019
Fredericka T. VERIFIED CUSTOMER
Thanks. Vicki.
6/27/2019
Raymond F. VERIFIED CUSTOMER
Only here during the summer so generally it's only once a year service. I'm treated like your best customer
Waiting area top drawer and service personnel explain what's being done and why
5 star service
Thanks a million
Ray Flanigan
6/27/2019
Patricia R. VERIFIED CUSTOMER
Friendly, knowledgeable and professional!
6/27/2019
Adam T. VERIFIED CUSTOMER
Absolutely satisfied. My car still had an incomplete monitor for inspection. Stephen was patient and understanding. Thanks again.
6/26/2019
Wigens M. VERIFIED CUSTOMER
I’d like the fact that Stephen took the time to explain everything about their findings. It is knowledge transferred.
6/26/2019
Vigna A. VERIFIED CUSTOMER
Smith was excellent. Thoroughly enjoyed the service provided by NorthEast Acura
6/26/2019
Ricardo D. VERIFIED CUSTOMER
With the service experience I am satisfied. Unfortunately with the service results I am not as broken glass is still present in the vehicle (under the driver's seat, rails and floor mats). Glass shards are still in the driver's door as well but another appointment was scheduled to address that issue. I am disappointed for being sold and then released a clean and safe vehicle when it was not especially after the inconvenience and time spent on appointments to resolve the same problem.
6/26/2019
Adam T. VERIFIED CUSTOMER
Honest, fair and detailed.
6/26/2019
Philip L. VERIFIED CUSTOMER
Very friendly, helpful and informative.
6/26/2019
Tyeshia M. VERIFIED CUSTOMER
This has been an issue that has been going on since August 24 of 2018 and I purchased the vehicle on July 16, 2018. After 11 months of patiently bringing my vehicle back numerous times for service it still has not been rectified. I feel completely treated unfairly and I am unhappy with the service I received from Northeast Acura. I will put that on any review that I requested of me and I will never purchase a vehicle from there again nor will I refer anyone asking. I would prefer to have the transaction undone and my funds returned. I do not feel I wouldn’t be treated the same way if I were of a different ethnicity and/or if I had purchased or leased a brand new vehicle. Because my vehicle was a used purchase I believe I was treated unfairly and I was duped into buying a extended warranty that is serving me no purpose at the moment. Completely disappointed and dissatisfied!
6/25/2019
Kmk K. VERIFIED CUSTOMER
Victoria was great. Got me in and out quickly and kept me informed along the way. Nice to see new, expert folks in the services dept.
6/25/2019
Diana V. VERIFIED CUSTOMER
Calling tomorrow oil is leaking out of my car. Stained my brand new garage floor as it is a brand new house and concrete isnt sealed yet. Victoria great friendly. Ist appointment I had to leave as there wasnt a loaner available then this. Diana
6/25/2019
Scott M. VERIFIED CUSTOMER
Very professional and efficient as always.
6/24/2019
Jie H. VERIFIED CUSTOMER
Good service.
6/22/2019
Camille J. VERIFIED CUSTOMER
Awesome experience! Never a disappointment very satisfied! When dealing with Stephen Smith my expectations was always met customer service is excellent very informative and I always felt comfortable never felt rushed in anyway this was done when it was convenient to me and very on time. I just love Acura !
6/21/2019
William S. VERIFIED CUSTOMER
Victoria was professional, responsive. Service appt resulted in fix to problem
6/21/2019
Lloyed P. VERIFIED CUSTOMER
Vicky was great. Pleasant, knowledgeable, and accommodating.