When my husband was called about what services were needed he told them not to change the transmission fluid and not to change 2 filters. Nothing was said about them being already done. Then when we went to pick up the car they tried to charge us for items we refused.
5/17/2019
Joseph L. VERIFIED CUSTOMER
Stephen is a consummate professional. He always works very hard to please the client. Kudos to his commitment to Acura.
5/16/2019
Nikhil K. VERIFIED CUSTOMER
Thanks Steve for your advice with the rodents and for showing me the rear camera. It was a pleasure working with you
5/16/2019
Amy S. VERIFIED CUSTOMER
The staff was helpful and responsive throughout the entire process, From the first call I made until I picked up my vehicle.
5/15/2019
Jessica S. VERIFIED CUSTOMER
You guys are never a disappointment! Thanks again for all your help!
5/14/2019
Tyeshia M. VERIFIED CUSTOMER
My concerns are being overlooked and/or minimized and I feel this will continue to occur until my warranty runs out or I’ve owned the car for a long time. I’m very unhappy with the vehicle and wished I could undue the whole transaction. I would take my money and go to another Dealership. I feel because I didn’t purchase a new car my issues are not being addressed, which will in turn persuade me to purchase a new car. Someone left information on the Exchange Program in my vehicle after the last service. I didn’t request it and I have no interest in it unless it is an even exchange for a reliable working vehicle similar to the one I purchased.
5/14/2019
Janice P. VERIFIED CUSTOMER
Thank Victoria, the parts department and the technicians for this job well done. My car runs silently again
5/10/2019
James G. VERIFIED CUSTOMER
Highly professional service team.
5/10/2019
Robert K. VERIFIED CUSTOMER
Great service
5/9/2019
Joyce L. VERIFIED CUSTOMER
Staff was courteous and very attentive. Service was excellent
5/8/2019
Lori H. VERIFIED CUSTOMER
Outstanding service!
5/8/2019
Jennifer T. VERIFIED CUSTOMER
Ryan and AJ are really nice, and knowledgeable. I always have such a good time when I come in. I'm so passionate about Acura, maybe someday I can join the team ???? You all treat us like family, and my wife and I really respect you all for that. Thanks again for everything!
5/8/2019
Lisa F. VERIFIED CUSTOMER
Acura service can’t be best!
5/7/2019
Marilyn T. VERIFIED CUSTOMER
Chris Collins has exceeded my expectations for years. It is partially because of Chris’s patience and care that my 2005 RL is in great condition. I would only buy an Acura from now on. Chris is moving from the area. I will sorely miss Chris’s personal and trusted care. I’m sure I will find the same great service with any of the representatives. I have come to expect nothing less. Thank you for a great product and great service!
5/7/2019
Matthew S. VERIFIED CUSTOMER
Collins will be missed. The Collins **** team is the best in the Capital Region. I also own an Infinity and Volvo, plus historically 5 Acura’s.
5/7/2019
Betty-Jane M. VERIFIED CUSTOMER
Yes, totally satisfied. The only disappointment is due to Chris Collins’ departure from ACURA. He was a treasure to your company and to his customers.
5/7/2019
Mike P. VERIFIED CUSTOMER
He’s the best
5/6/2019
Beverly E. VERIFIED CUSTOMER
Regarding my experience with Mr. Collins he explains what has been done clearly and completely. He inspires my trust In the acura service department.
5/6/2019
Joyce L. VERIFIED CUSTOMER
Victoria was extremely pleasant and helpful. Extremely satisfied with her and the service I received.
5/6/2019
Elizabeth B. VERIFIED CUSTOMER
Stephen and all of the staff where very helpful pleasant and accommodating. It was a comfortable environment to wait for my vehicle.
Thank you