Stephen and Chris were great and I appreciated that we now know what is wrong with my passenger seat. However there were many scratches on the interior of my vehicle from removing the passenger seat. Chris took photos and I have not received an email with those photos yet
1/13/2019
Warren D. VERIFIED CUSTOMER
Great job!!!
Just what I expected:)
1/13/2019
Donna S. VERIFIED CUSTOMER
The service dept is top notch...I leased the car from Wappingsfalls,but all service has been done in Latham.
1/13/2019
Mary G. VERIFIED CUSTOMER
Very professional, friendly and quick!
1/11/2019
Diana V. VERIFIED CUSTOMER
He was great quick and easy. Friendly too!
1/11/2019
Jessica M. VERIFIED CUSTOMER
Excellent customer services.
1/10/2019
Pat C. VERIFIED CUSTOMER
My first visit to Northeast Acura for service was superb. Online scheduling was very convenient. Ryan was professional, explained everything thoroughly, and kept me updated on progress and cost of the work being done. This is customer service done right! Thank you.
1/10/2019
Amita N. VERIFIED CUSTOMER
Ryan Higgins was excellent . He explained extremely thoroughly as to what was wrong with my vehicle .
1/10/2019
Fredericka T. VERIFIED CUSTOMER
They put a heated steering wheel on and now when you hold of a steering wheel perfectly straight the car goes to the left my original steering wheel that came with the car did not do that so I'm very unhappy
1/10/2019
Gail H. VERIFIED CUSTOMER
Excellent service and staff. I am always pleased.
1/9/2019
Catherine N. VERIFIED CUSTOMER
Hands down the best service!
1/9/2019
Linda P. VERIFIED CUSTOMER
Always happy with Chris Collins.
1/9/2019
Karen C. VERIFIED CUSTOMER
Chris is always good to deal with. I am glad he is back. It is nice to see a helpful face who knows what he is doing. John Whalen was excellent. I am very sad that John Whalen is no longer with you. He was hands down the best person I have ever dealt with in a service department. He was terrific with the customer and I felt great bringing the car to Acura when he was there. Chris is the only familiar face left in your service department. Clearly there is something very wrong with your dealership. Your service dept is a revolving door. I like my RDX very much but I liked coming to your service dept when John was there even more. Next time I return with the car and if Chris is gone again I'm going elsewhere for service.
1/9/2019
Bradley W. VERIFIED CUSTOMER
Absolutely the best!!!!
1/9/2019
Michael L. VERIFIED CUSTOMER
Chris Collins is excellent as usual.
1/8/2019
Darius N. VERIFIED CUSTOMER
Ryan is very professional and courteous.
1/8/2019
Jennifer B. VERIFIED CUSTOMER
He was great! Very friendly!
1/7/2019
Peter M. VERIFIED CUSTOMER
Very pleasant to deal with.
1/7/2019
Yousuf S. VERIFIED CUSTOMER
I am always Happy & satisfied to visit Northeast Acura, Staff is super friendly & helpful. Thanks Acura