I have been a customer of Northeast Acura for 14 years, 4 TLs, 1 ILX, and now a 2019 TLX. All of my experience with the Northeast Acura Service Dept has been positive. My most recent experience with Chris Collins was a very positive one. He wants to make sure that your experience is positive and gives you the information you need and makes sure your questions are answered.
8/14/2018
Heather W. VERIFIED CUSTOMER
Tim was great to work with, everything I expected to get done at my appointment was taken care of.
8/14/2018
Thomas S. VERIFIED CUSTOMER
As I stated in my last survey John is the best. He gives me accurate information about my car, answers my questions and does it in a very personable manner. I cannot ask for anything more from a person in his role. I wish all were like him.
8/14/2018
Lou D. VERIFIED CUSTOMER
Great service, thank you
8/13/2018
Kevin R. VERIFIED CUSTOMER
I had a rear bumper guard installed. The mechanic that installed it left dirty finger prints that are permanent underneath the guard. Not happy with how it looks.
8/13/2018
Kevin D. VERIFIED CUSTOMER
Excellent service in all respects. Thank You
Kevin D
8/13/2018
Kenneth R. VERIFIED CUSTOMER
I’m always happy with the service I get from NE Acura
8/11/2018
Steve E. VERIFIED CUSTOMER
Very professional and a pleasure to work with.
8/11/2018
Nancy T. VERIFIED CUSTOMER
Glad to see Mr. Collins back at Northeast Acura! Great asset for their service department
8/11/2018
Scott J. VERIFIED CUSTOMER
John was great - I always approach any car malfunction with trepidation. John put me at ease and the service was great.
Thank you.
8/11/2018
Brian H. VERIFIED CUSTOMER
Chris does a great job.
8/11/2018
Mary Ellen. VERIFIED CUSTOMER
Chris is professional, courteous and wonderful to deal with
8/10/2018
Steve F. VERIFIED CUSTOMER
I made an appointment via your website one full week in advance of my appointment. I specified exactly what I needed done and even specified exactly what parts would be required.
I dropped the car off on schedule and received a call about an hour later with an estimate, but was also told that the parts would need to be ordered.
I drove back to the dealership to pick up my car and asked how it was possible that the parts were not ordered since I specified them in my service request. I was informed that no parts are ordered for web appointments or those scheduled with the service coordinator.
I would think that Service and Parts would work together to ensure that appointments are reviewed and necessary parts ordered in advance.
I am disappointed that I need to make a second trip to have this work completed.
8/10/2018
Michael D. VERIFIED CUSTOMER
Always pleased when Chris is involved.
8/10/2018
Milvia M. VERIFIED CUSTOMER
Very friendly and courteous service
8/10/2018
Michael D. VERIFIED CUSTOMER
No issues
8/9/2018
Frank S. VERIFIED CUSTOMER
Quick efficient friendly service with a great customer waiting area.