As usual Robert took care of the issues I was concerned about. He advised me that two issues were covered under my warranty. He took care of the B1 and B2 matters and explained each area in the sheet, including some upcoming things I will need to do. Excellent and personable service from Robert. He is great.
7/21/2021
Barbara T. VERIFIED CUSTOMER
I must tell you Sabrina is really gracious on the phone and even better in person. I am caring for this vehicle that belongs to my brother. It has been serviced at only Acura Dealershiis downstate. Battery went dead… told by other dealer too much trouble to do paperwork for remaining warranty. Alarm went off when used key. Sabrina schooled me over phone to silence. Bought new compatable battery and replaced myself. Three weeks later went dead again so made appointment in Latham. Knew something not right. Left vehicle with Sabrina who again was articulate and courteous! I was correct will need two parts replaced one causing dead battery. Not identified by downstate dealer. Since not my vehicle needed permission to spend $ funds to repair. I will return next week for service repair . I truly appreciate her knowledge and support. I am almost 80 years old. I have a Honda CRV with 182, 000 which is the vest car I have ever owned. My brothers MDX is bigger different and more high tech. I appreciate HER and your dealership. See you soon for follow up . Thank you. BTW I seldom respond to surveys
7/21/2021
Joshua T. VERIFIED CUSTOMER
Robert was informative and friendly over the phone, got me an appointment right away, and was a pleasure of work with throughout the repair.
7/21/2021
Mary L. VERIFIED CUSTOMER
Sabrina was very helpful. She handled an issue I had raised by phone in the past with the service department, which was definitely not resolved to my satisfaction when I called. She took care of it right away.
7/21/2021
Joan H. VERIFIED CUSTOMER
I would like to know the timeframe of my back ordered parts since I’m driving around with no radio. I could at least get radio before I brought in for repair.
7/20/2021
Seung K. VERIFIED CUSTOMER
Thanks
7/20/2021
Michael H. VERIFIED CUSTOMER
Thanks so much for the great service and going the extra mile to find my key fob!
7/18/2021
Jeffrey B. VERIFIED CUSTOMER
Quick service. Sabrina was very nice
7/18/2021
Charles B. VERIFIED CUSTOMER
With the number items that were attended to, my visit was completed much quicker than I had expected. Mr. McGrath is very attentive and that is truly appreciated.
7/17/2021
Amy C. VERIFIED CUSTOMER
I have been an Acura owner since 2011 and Bob has been my service technician for at least the last three years and he truly represents Customer experience! Bob is always very professional, he knows his customers and honestly I don’t think I would trust anyone more with my vehicle !
7/16/2021
Gloria O. VERIFIED CUSTOMER
He was great. Kept his word. Answered all the questions. Made sure I was satisfied.
7/16/2021
Timothy M. VERIFIED CUSTOMER
The paperwork said the car was washed and vacuumed.If that is true you need
Either a new vacuum, better trained employees or more oversight and better
Supervision of the work that is being done
7/16/2021
Marek G. VERIFIED CUSTOMER
Inspection was successfully completed as scheduled.
Received two calls from dealership providing status update.
7/16/2021
Kathleen K. VERIFIED CUSTOMER
Sabrina was wonderful to work with. She is well informed and very professional.
7/15/2021
Carl W. VERIFIED CUSTOMER
Robert was exceptionally personable and friendly. It was evident that he had strong mechanical knowledge which gave us a sense of confidence that the issue would be handled well and that he would advocate for us with the tech team. He is a knowledgeable, relatable, responsive people-person. That’s exactly the kind of service rep you’d want representing your dealership. And that’s who we will be looking for next time. Northeast Acura should treat him very well and I hope his above and beyond performance is being recognized by his management.
7/15/2021
Ron P. VERIFIED CUSTOMER
Kept me informed
7/14/2021
Denise G. VERIFIED CUSTOMER
I saw Sabrina speak with several customers and she dud really well.
7/14/2021
Steven P. VERIFIED CUSTOMER
We want to say a big thank you to Bob McGrath. He provided the best customer service. He is courteous, friendly and extremely knowledgeable about servicing our vehicle.