Northeast Acura Auto Repair Service

Bob was FABULOUS. Was soothing for a family traveling from Ohio and with a busy weekend ahead. Squeezed us in and quickly sorted out the problem. Best service manager I have ever worked with. Very grateful.

Thank You for the highly competent and expert service on my MDX

I appreciate the clear communication and timely service.

Greeted promptly and appointment was shorter than expected. Excellent service!

Inspection was done timely.

I always have good service

Bob was excellent. He facilitated getting my RDX serviced and helped me with a shuttle to get some errands done during the wait. It worked out great!

He was excellent

Excellent, professional, and personable.

Mr McGrath, who I believe is a very nice man, however he was trying to convince me that my problems with Alexa could be resolved by connecting via hardwire instead of Bluetooth & then he was telling me Alexa is not an Apple product so you have to use only Siri. As many times as I told Mr McGrath that I had Alexa working initially & when I disconnected my phone (inadvertently) & re-connected it is when it did not work again. My original connection was completed by scanning QR code very easy. However now when I try I get message Alexa setup not completed. There was an issue setting up Alexa Please try again. When I hit try again button I get message Setup Cancelled........The additional frustration, when I looked at the “work order” the second item listed is : Please Check Apple Car Play....Dies not seem to connect via Bluetooth. I never told Mr McGrath I had a problem with Apple Car Play because I had no problem. He then noted “Tested Apple CarPlay; System Loaded & Worked Correctly. Which made it seem that problem was resolved when that WAS NEVER a PROBLEM!! The car was also in to have a Rear Cargo Protector I purchased, installed....this was completed fine. As you can tell it was a very frustrating experience communicating the challenges with Alexa, and also his efforts to just make the problem go away thru a number of unsuccessful methods on his part. I waited a whole day to respond, I do not want to create problems for Mr McGrath but I need to communicate this concern. Travis who originally scheduled the appointment & installation of Cargo Protector & said they would communicate with Acura if need be to re-install Alexa. Thank you, Bob Montana ****-****-xxxx

Sabrina Vignolesi was great. One of the best Service folks in my 21 years being a customer with Northeast Acura. Thank you Sabrina.

Bob is a pleasure to talk to

All my questions were fully answered.

Terrific Service - Much Thanks

Sabrina was a true professional

Work was done on time satisfied with all the care given my visit for my recall service 10????

Sabrina was so helpful also bright and cheerful ! She is focused and gets the job done . Sabrina Also appears To be good at multitasking !!!! Additionally Josh did an excellent job on the detail interior . He went out of his way to Hand wash the car because it couldn’t Go through the heavy duty machine . Looked beautiful at pick up. Thank you .

Seamless service! Very happy with all the work performed and the turnaround time for my hitch and transmission cooler installation.

Sabrina facilitated my TL service needs in professional and courteous demeanor. Thank you Sabrina. Your kindness and hard work never went unnoticed!!

Thank you can't wait