Very pleased that I was able to receive service the very day I called with a problem
9/25/2019
Jon M. VERIFIED CUSTOMER
Recall done fast with bonus multi point inspection and car wash.
Very satisfied.
9/23/2019
Joann G. VERIFIED CUSTOMER
Robert McGrath was great,
9/23/2019
Renato B. VERIFIED CUSTOMER
Thank you for doing my oil change and state inspection. I was disappointed in being told that nothing can be done about my voice activation system. Neither myself not my wife are able to use it. All we get is a 'pardon'. My wife has it on her Mercedes and it works fine. The Acura system ****. Also I still get an occasional clunk in the front brake, but was told they found nothing. I will put it on the lift and find out what the problem is. I did not expect this of a new Acura. Thanks
Renato
9/23/2019
Barbara B. VERIFIED CUSTOMER
Very good service.
9/22/2019
Edward B. VERIFIED CUSTOMER
Service visit went very well and car was done promptly. Very pleased.
9/21/2019
Lori H. VERIFIED CUSTOMER
Outstanding service recovery, resolution of scheduling glitch and ensured timely completion of multiple maintenance requirements. Exceptional problem solving skills and willingness to help customer is appreciated immensely! Northeast Acura in Latham NY is fortunate to have Steve Duncan on staff!
9/21/2019
Joergen M. VERIFIED CUSTOMER
Knowledgeable, courteous, professional - good experience
9/21/2019
Nicole C. VERIFIED CUSTOMER
Bob was excellent explaining everything about service to consider. The service department is excellent . Also kudos to them fitting me in and getting everything done on time so we could leave for the weekend !!!
9/21/2019
Myles H. VERIFIED CUSTOMER
Done quickly. Everyone was real nice. Kept me abreast by text.
9/20/2019
Nancy M. VERIFIED CUSTOMER
Stephen and the rest of the staff went above and beyond to help me, even though it was an unscheduled situation. I was extremely happy and impressed with the level, and quality of service, once again. Many, many thanks.
9/20/2019
John R. VERIFIED CUSTOMER
Thanks for your support of handling the spoiler on or new car. His support to make it right was a top 10 support in my book. I would bring our car back any time for any repair. Thanks again for the support
9/20/2019
Arun A. VERIFIED CUSTOMER
Bob was great.
9/20/2019
Vincent M. VERIFIED CUSTOMER
Very accommodating,seemed very committed to his job, called me as soon as the work on my car was complete knowing I had to drive an hour to the dealership.
Very good experience
9/20/2019
Loretta R. VERIFIED CUSTOMER
Steve was great! Went above and beyond in providing a great customer service experience!
9/20/2019
J P. VERIFIED CUSTOMER
Thanks for excellent service
9/20/2019
Bridgette B. VERIFIED CUSTOMER
The most informative and courteous service advisor I have ever had. Thank you so much. Will return to work with Me. McGrath again and again.
9/20/2019
Carlo C. VERIFIED CUSTOMER
I’ve never had Steve before, really nice guy, kept me up to date, explained everything well. Great job.
9/19/2019
Jie Z. VERIFIED CUSTOMER
I was shocked to know the rear break bulb was broken and it costs $40 and exchange to replace it. However, Bob was very nice to give me a discount on NY inspection. So the Final price was cheaper than it was supposed to be. However, I looked up online. I can get 2 light bulbs for $5 in Walmart or auto zone. So even w discount on ny inspection, it’s still way more expensive than being reasonable.