Serra Honda Grandville Auto Repair Service

Cale is the best!

Yes!!! Cam was very professional and helped us as well as explained how your service department works. We were impressed by the quick repair in replacing our tire. We originally went to Fox Honda where we purchased the new 2025 Pilot Elite two weeks ago. I noticed a nail in the side wall and called the dealership, after being told over the phone they had 5 tires in stock, only to get there and be told they didn’t have the tire. They then told me that we would need to come back but did not know when they would get a tire in stock. We said that was unacceptable and asked how this happened? We were told “the computer said we had them, we don’t know what happened to the tires”. They offered no solutions until we asked to inquire into another dealer or tire shop. We were told “oh, I’ll have to check.” We were then told we could go drive to your dealership “across town, they have them”. We asked if the tire with nail is still on the car, they said “yes”, frustrated and aggravated we left. We drove the 13 miles carefully and while in route called Kevin in your parts department who confirmed you had the tire and would be waiting for us. Upon arriving, We explained the situation to Cam who was understanding and he assured us your service department would take care of us. I understand service, I am a retired career Fire Chief and understand of what it means to take care of people when bad things happen. That’s what we do. Unfortunately today, people lose sight of what service means. It is nice to know that your service department understands service and people like Cam are there to help. Thanks again and you now have a customer who will return when service is needed!

Thanks Phil

Quoted 1 hour labor, charged for 2. The job seemed simple enough and worth it for the price quoted, but $130 more to replace weather strips was excessive

The person doing the oil change did not reset the oil life light. Now I need to return to get that reset. A bit of inconvenience. It made me wonder if the oil change had been done. They also completed a recall on the auto. That may have been part of the issue.

Cale does a good job going over my car details along with future car needs. Very thorough.

Great!

Awesome Love you guys

The Technician that helped me today did an exceptional job. I asked about snow tires and he very kindly looked into options for my particular vehicle. Super friendly and professional service!

Phil was very professional and personable. Gave me a call when my car was finished. That’s all I asked. Thank you.

Had a flat tire on our 23 CRV, brought the tire to Cam and he had it repaired quickly!

When I got the car back I heard a loud rattling noise from under the hood and when I looked the clip that holds the rod for keeping the hood up was not there and the rod was just freely sitting under the hood.

Tim was great! He was efficient but detailed, able to answer all questions about both mine and my wife’s car.

Thanks for getting me right away! Nice to meet you Cale! I appreciate your great customer service!

Conner was very helpful and kind. He knew what needed to be done to service our vehicle. Thanks to him and his gentleman friend. Thanks to him.

Service was quick and simple, answered a few questions I had without any hassle. In fact I have never had any issues with the service staff with Serra, always professional and helpful.

Cal does a great job!

Very helpful service writer.

In and out quickly. Happy ????

Courteous and timely service provided. The starter was replaced the same day. Your dealership exceeded my expectations. Professionally done. Thank you.