A week ago, I had a dashboard light indicating “Tighten fuel cap.” I did it several times, and light remained over weekend. Monday morning I stopped in Christian Bros because I was unsure if I should drive far. They fixed light for $170, and said I had failing rear shocks and struts.
I left and called Dwain. It seemed odd since Serra just did 60k mile service, and noted nothing on shocks or struts. Dwain agreed it was fishy, and set an appointment. Today he tested car, and as he predicted, it was fine. No charge!
Dwain ALWAYS has the knowledge and customer in mind. I will never try the convenient choice again before talking with Dwain. Thank you Dwain, and the entire Serra team!
Peg
12/17/2024
John B. VERIFIED CUSTOMER
As always Dwain expedited my service. Very satisfied with the service at Serra Honda.
12/17/2024
Deborah J. VERIFIED CUSTOMER
I’m new to the area so was pleased to find a Honda dealership close for servicing my 2023 Honda odessey
12/17/2024
Hilda A. VERIFIED CUSTOMER
Dwain always gives me the best service and help when I have questions.
12/17/2024
David F. VERIFIED CUSTOMER
Thanks Dwain!!!
12/17/2024
Judith D. VERIFIED CUSTOMER
Very quick and pleasant experience
12/17/2024
Dianne R. VERIFIED CUSTOMER
Cale is always very friendly and helpful
12/17/2024
Jeanne B. VERIFIED CUSTOMER
Dwain is always helpful. He has never steered me wrong. I appreciate knowing hw will assist me with any questions. He's a keeper for sure to those of us who have come to Serra for over 15 years.
12/17/2024
Terry B. VERIFIED CUSTOMER
Cale treats me well!
All was fine as snd when expected.
Thank you.
Thankful!
12/17/2024
Barbara V. VERIFIED CUSTOMER
It was just an oil change. Connor also let me know what my next two services would be. Very helpful. It was also good getting caught up with Kim who sold me the car.
12/17/2024
Marlene R. VERIFIED CUSTOMER
Very professional and helpful. Walked me out to the car to help me reset the gauge to the mileage. Appreciated his taking the time to do that.
12/17/2024
Jesse S. VERIFIED CUSTOMER
These guys are great
12/17/2024
Faye S. VERIFIED CUSTOMER
Dwain is the best!
12/17/2024
Mark B. VERIFIED CUSTOMER
Dwain was my service advisor. Excellent service, very professional, thanks Dwain.
12/16/2024
Ervin L. VERIFIED CUSTOMER
Well done
12/16/2024
Frank B. VERIFIED CUSTOMER
I appreciate the fair, and professional service from your Cale, and your service technicians..
12/15/2024
Kelly H. VERIFIED CUSTOMER
Philip and your Honda Team were all very professional, helpful, and a pleasure to work with. Thank you very much.
12/15/2024
Larry B. VERIFIED CUSTOMER
As usual, we were very satisfied thank you
12/15/2024
Jeff D. VERIFIED CUSTOMER
Cale is excellent help. Don't loose him.
12/14/2024
Kurt K. VERIFIED CUSTOMER
Am driving to Serra Honda again even though it is a lot further than Muskegon due to multiple horrible service experiences at Betten Honda. Service yesterday at Serra was good and will be coming back from now on which is where I purchased my accord. Thanks