Took to long. 4 hours for 4 new tires and 2 rear shocks is a bit excessive when you have an appointment
12/6/2024
Janice B. VERIFIED CUSTOMER
Great communication! Additionally, I appreciated extra care with my car being kept inside overnight during snow storm as I was unable to pick it up until the following morning
12/6/2024
Rita B. VERIFIED CUSTOMER
Phil was thorough, explained what would be done, and the work was done promptly. I always appreciate the service I receive at Serra HONDA.
12/6/2024
Josh V. VERIFIED CUSTOMER
I appreciate knowing what mileage needs my vehicle has, but the last few times we have brought our vehicle to Serra, we have felt overly pressed in services we have not asked for. I would much prefer to hear, "would you like to hear what our records show to be worthwhile services given you vehicles mileage?" If I say yes,then we listen. But if I say no, I should not feel like a 'bad vehicle owner' if I decline.
12/6/2024
Larry P. VERIFIED CUSTOMER
Davin was very kind and helpful. Even walked me to my car!
12/6/2024
Julie S. VERIFIED CUSTOMER
Dwayne worked me in, and I REALLY appreciate it.
12/5/2024
Christine S. VERIFIED CUSTOMER
Had our Honda in for a recall. Asked if it could be finished in early afternoon due to an arriving late afternoon snow storm. Done on time as promised! Dwain is a great guy and easy to work with.
12/5/2024
Matthew W. VERIFIED CUSTOMER
I had no problem with the customer service in reception, payment, etc. I had the service completed on the Tuesday before Thanksgiving. We drove to Indiana that evening. Parked the car until Saturday and when I started the car, the tire sensor went on. AGAIN! Feel bad if this is a mark against the team at Serra but wanted to document before I give a call today.
12/5/2024
Michael W. VERIFIED CUSTOMER
timely, communicated well
12/5/2024
Randy D. VERIFIED CUSTOMER
Always the greatest integrity…good communication and prompt
12/5/2024
Kristine J. VERIFIED CUSTOMER
Thanks for the fast service and the shuttle ride!
12/5/2024
Cheryl G. VERIFIED CUSTOMER
Conner was great. So friendly and communicated well.
12/5/2024
Susan V. VERIFIED CUSTOMER
Cale answered my questions re heater in car and why it doesn't pump out much heat
12/5/2024
Robert T. VERIFIED CUSTOMER
It's always a pleasure to work with Dwayne. He coordinated transportation for me back home and back to pick up my car after the Recall service was provided.. I can count on Dwayne for service advice with no hesitation.
12/5/2024
David O. VERIFIED CUSTOMER
Cale was very helpful and answered our additional questions!