It was not Jamie's service that was bad.
I made an appt and it still took 2.5 hours. I also bought the cross bars (luggage rack on top) and one was dirty.
9/12/2020
Lyudmila K. VERIFIED CUSTOMER
Good
9/12/2020
Timothy H. VERIFIED CUSTOMER
Great customer service!
9/12/2020
John S. VERIFIED CUSTOMER
Everyone was very nice. I just wish they would’ve told me how long it was going to take.
9/12/2020
Susan C. VERIFIED CUSTOMER
Acts like a gentleman opening the doors for me as my hands were full. Escorted me to my car where it was blocked in by the oil truck. Told me to call him for any car problems that I have in the future. I give him high marks for a job well done above and beyond expectations.
9/12/2020
Melissa N. VERIFIED CUSTOMER
Friendly and professional. Highly satisfied.
9/11/2020
Jeffrey S. VERIFIED CUSTOMER
Service was very slow despite having a scheduled appointment time for the oil change. James offered a no charge because this has happened a couple time. Much appreciated. Hopefully scheduled oil changed will be kept on time going forward. We waited over an hour for the van to even get into the bay after the scheduled time.
9/11/2020
Radley W. VERIFIED CUSTOMER
Great service, and kind people.
9/11/2020
Racquel R. VERIFIED CUSTOMER
Dwain is the absolute BEST! I feel like I’m treating like family every time I walk into Serra Honda’s doors! There is no other car dealership/service I will go to besides this place!
9/11/2020
Belma H. VERIFIED CUSTOMER
You were great keep up the good work!
9/11/2020
Mary S. VERIFIED CUSTOMER
Yomani was so helpful getting our car towed and fixed quickly! Thank you!!!
9/11/2020
Ken V. VERIFIED CUSTOMER
Dwain has always given the highest level of service. He explains issues clearly and offers multiple solutions. Great job Dwain and the Serra service techs!
9/10/2020
Michael V. VERIFIED CUSTOMER
Great communication and follow up.
9/9/2020
David . VERIFIED CUSTOMER
Cody was awesome. He told me what to expect, kept communicating with me throughout and got me out the door as soon as it was ready. Can I ask for him next time I come in?
9/8/2020
Karen N. VERIFIED CUSTOMER
Dwaine was attentive, polite and gave me great service. Completely satisfied!
9/6/2020
Bruce S. VERIFIED CUSTOMER
Cody did a nice job of greeting me and taking care of me when my original service Coordinator had the day off. Thanks again Cody for getting me onto the shuttle.
9/6/2020
Walter C. VERIFIED CUSTOMER
I like having the feeling that I’m being spoiled I can’t say that of the last people that I purchased a car from first thing I try to do is to nail my **** to the wall pardon my English tried to sell me a third brake light that was 350 something dollars and I didn’t even need one as soon as I drove into your dealership when I bought my car a while little bit ago I was met by your salesmanAnd he was more than helpful in getting my car going purchased had troubles with the title finally to get rid of all that garbage and it’s been a treat ever since the car is fantastic and the service department is been just totally great oh I’m getting spoiled I like that thanks for everything you guys are great
9/6/2020
Marsha C. VERIFIED CUSTOMER
Cody went over and above what I would have expected from a service representative. He was fantastic!
9/5/2020
Shelley P. VERIFIED CUSTOMER
I always feel like he listens to me and is there for me if I need anything, very accommodating to my need of making appointments
9/5/2020
Paul J. VERIFIED CUSTOMER
Hi: Randy was at lunch when I picked up my vehicle, I noticed when I got home that J number 4 was not completed. Do I need another appointment to get this completed, I wasn’t told. Let me know. Paul