Randy is always very kind, respectful concerned and helpful!
1/23/2020
Eric M. VERIFIED CUSTOMER
The only criticism was that I was told one hour and it was over two hours. I brought something to work on, but I could have just dropped it off for the day if I knew it would be that long.
1/22/2020
Thomas D. VERIFIED CUSTOMER
Always the best, fastest and most friendliest service in town!
Thanks Dwain!
1/21/2020
Michael M. VERIFIED CUSTOMER
Dwain is the best! I feel he is honest, trustworthy, and makes me feel confident that the work being done is needed and justified. He explains things thoroughly and is always reliable and in touch about costs and any cost savings there might be to help...highly recommend him with all servicing needs!
1/20/2020
Susan D. VERIFIED CUSTOMER
The service I received was excellent, including a ride to breakfast. The time of service estimate was accurate, and check out was so easy. Randy Howe was professional and courteous and kept me updated along the way. He brought my car indoors at the end due to the inclement weather. I am always pleased with my experience at Serra Honda Grandville.
1/19/2020
Charese N. VERIFIED CUSTOMER
We are happy with the service. Treated very well.
1/18/2020
Maurice D. VERIFIED CUSTOMER
Dwain did an excellent job. He explained all my questions. And the work was sooner than planed..... it was a good experience, being my first with this dealership........ I would recommend them to anyone.....
1/18/2020
Nate A. VERIFIED CUSTOMER
Pretty fast and easy. Danielle was great and handled the warranty company and everything for me so I didn't have to stress about anything. Would recommend.
1/18/2020
Matthew S. VERIFIED CUSTOMER
Dwain is outstanding. He keeps me coming back even though it’s not that convenient.
1/18/2020
Scott S. VERIFIED CUSTOMER
Randy was great. Thanks!
1/18/2020
Jack P. VERIFIED CUSTOMER
Appreciated the help in solving a problem with my infotainment unit. A more challenging issue and Dwain got after it rather than trying to dodge it. I’m happy.
1/17/2020
Mary N. VERIFIED CUSTOMER
Appreciate she picked up my car , serviced it and brought it back as I am housebound for the time being.
1/17/2020
Julie D. VERIFIED CUSTOMER
Very polite and friendly service
1/17/2020
Jennifer G. VERIFIED CUSTOMER
Great job, but took a little long. When I came in there was no one waiting. Didn’t know an oil change and alignment took over an hour. Notification of approximate wait would have been nice.
1/16/2020
Matthew S. VERIFIED CUSTOMER
Handled 100% incredibly well. Duane the service manager was very helpful.
1/16/2020
Craig H. VERIFIED CUSTOMER
I have worked with Serra Honda, previously known as Rivertown Honda, and have always received exceptional customer service. Shawna’s professionalism and focus on customer service was consistent with the service I have always received from this dealership. This dealership should be the corporate model on how a service department should run.
1/16/2020
Elrich K. VERIFIED CUSTOMER
Great job along with great timing!
1/16/2020
David A. VERIFIED CUSTOMER
It was nice very quick service, but I am sad that my new car under 10k miles have a problem, I got sick while some one left a cap under hood open