Dwain is always excellent and on top of everything! Thank you
1/8/2020
George T. VERIFIED CUSTOMER
Always happy so far with service at rivertown.
1/8/2020
Osvaldo . VERIFIED CUSTOMER
My advisor was great
1/8/2020
Thomas V. VERIFIED CUSTOMER
always treated great by Dwain
1/7/2020
Sarah D. VERIFIED CUSTOMER
Friendly
1/4/2020
Douglas T. VERIFIED CUSTOMER
I was told by the person in the service department that a valet key would unlock doors but not start the car. I decided I needed both a valet key and a master so I ordered both. Over $200. When I had the keys programmed I learned a valet key would start the car. That was all I needed. I feel screwed.
1/3/2020
Priscilla J. VERIFIED CUSTOMER
Danielle does a complete and thorough job. She makes sure that the issues are resolved and in a timely manner. If she doesn’t know, she gets the content experts to assure me that my issue is being resolved. I’m please with my overall experience there.
1/3/2020
Christopher H. VERIFIED CUSTOMER
After having our car overnight for a 15,000 mile inspection, we came to pick it up the next day. We were told we needed an alignment adjustment and they would like to keep it another half hour after letting me know it was done. We would have appreciated a call or text letting us know our vehicle needed more work before making arrangements to pick it up. We decided to wait until our next oil change, but it seemed like the ball got dropped.
1/2/2020
Collene W. VERIFIED CUSTOMER
Only had one question they put on the paper when they look at things and checked breaks in the yellow. My concern is you just put on in July and car probley doesn’t have 1500 miles since then. Should have been great. Is a concern as far as service by Daniel she is amazing. ****-****-xxxx if you get a chance to look at paper they filled out in Tuesday of this week
1/1/2020
William K. VERIFIED CUSTOMER
Dwain is the best. I like the time he takes to explain his recommendations. My impression of service writers over the years is they are motivated to take good care of me, but also to push for work I might not really need. Dwain takes the time to break it down and tell me the “why” I should do something. It’s all about trust.
1/1/2020
Thomas J. VERIFIED CUSTOMER
Danielle was great to work with
1/1/2020
Arenda V. VERIFIED CUSTOMER
Fast, helpful, great, thanks
1/1/2020
Jeff D. VERIFIED CUSTOMER
Daniel was very helpful in having my vehicle inspected. She was courteous and a good example of customer focus.
1/1/2020
Samuel H. VERIFIED CUSTOMER
We always come back to Serra Honda of Grandville because of the great service we get from Dwain and Greg Haverdink in sales.
12/31/2019
Kenneth H. VERIFIED CUSTOMER
Dwain was very nice and easy to work with. The issue was taken care of as a courtesy and I was very impressed with the service. Thank you!
12/30/2019
Shannon E. VERIFIED CUSTOMER
The service advisor was great but the labor was ridiculous.
12/29/2019
Linda D. VERIFIED CUSTOMER
As busy as you were I got in and out sooner than expected
12/29/2019
Dominic D. VERIFIED CUSTOMER
Excellent customer service and care of our vehicle
12/29/2019
Ross /. VERIFIED CUSTOMER
Dwain is always such a big help. He always figures out a way to get us help when needed. I cannot say enough on how much we appreciate him. Best service department around. We have Acura vehicles and wouldn't trust anyone else to service the. Thank you!