I have 3 Honda vehicles. When I need service, I look for Dwain. He is honest, pleasant and straightforward
12/27/2019
Terry D. VERIFIED CUSTOMER
Please change the account name to Ruth Davis. Terry passed away 9/15/19
12/26/2019
Wade B. VERIFIED CUSTOMER
Cody always does a great job. He was out on a test drive when my wife showed up to pick up our vehicle, and no one in the service area would acknowledge her for over 5 minutes which is concerning. When Cody came back, he acknowledged and took care of her immediately.
12/24/2019
Bandhan-Dutta A. VERIFIED CUSTOMER
Dwain Scheller was very helpful, awesome service!
12/24/2019
Carrole B. VERIFIED CUSTOMER
Dwain was helpful and great as usual! Thank you.
12/21/2019
Cindy-Tom G. VERIFIED CUSTOMER
Dwain has earned our trust. He fit me in today and as usual was polite, professional, and informative. Serra Honda is fortunate to have him on your staff.
We will continue to service our vehicles there and are thankful for Dwain.
12/21/2019
Paul S. VERIFIED CUSTOMER
As always Dwain and everyone provided excellent service. Quality work completed ahead of schedule.
12/21/2019
John R. VERIFIED CUSTOMER
Good customer rep, explained clearly and kept customer's interests in mind.
12/21/2019
Scott S. VERIFIED CUSTOMER
Dewayne was excellent to work with
12/21/2019
Jennifer B. VERIFIED CUSTOMER
I love working with Danielle! She got my car in asap with a screen update and an oil change. Always no pressure for additional items, she gives me the check list so I can keep up on my 30,000 maintenance. Thank you so much, so glad I bought my car here.
12/20/2019
Sandy D. VERIFIED CUSTOMER
Great service. friendly, clean waiting room.
12/19/2019
Joseph R. VERIFIED CUSTOMER
Dwain is exceptional. I know I am in good hands and will not only have great service but also a kind and genuine interaction. Please let him know how appreciated he is.
12/19/2019
Jeff B. VERIFIED CUSTOMER
Great service as usual!
12/19/2019
David D. VERIFIED CUSTOMER
We appreciate Dwain Scheller's attentiveness & professionalism. The brakes on our 2007 CRV went bad the evening B4, we took the car in to Serra Honda in Grandville early the next morning. I explained to Dwain that I had a really important appt.@ 3:30 that afternoon @ the hospital for my sister. Dwain got us in & had the vehicle taken care of in plenty of time to get to hospital/appt. We were so thankful that evening, because our area was hit with very heavy, icy snow. Truly appreciated Dwains efforts as well as the mechanic's to make our journey w safe brakes! Thank you for giving me this opportunit to express our sincere appreciation & hope you share that w Dwain & the mechanic. We had no other way to get to that appt. Because my husband needed to his vehicle to transport our grandson that day! Sincerely, Nancy J. Dr Jonge
12/18/2019
Rick K. VERIFIED CUSTOMER
Got me in quickly, even when the online system didn’t work. Thanks!!
12/18/2019
Nancy M. VERIFIED CUSTOMER
Very pleased. Staff were kind and willing to listen to me!
12/18/2019
Alex M. VERIFIED CUSTOMER
Very smooth and seamless. Thanks, Dwain.
12/17/2019
Sarah T. VERIFIED CUSTOMER
As always friendly and efficient service. Thank you!!!!
12/17/2019
Greg D. VERIFIED CUSTOMER
My service writer Danielle was fantastic. She knew what the problem was with our van with just me explaining the symptoms. The other Honda dealer had our van for 2 days without resolving or even identifying the problem! She explained the process in which the problem was going to be resolved and gave me the confidence the van was going to leave there repaired. Hats off to Danielle!