As always friendly and efficient service. Thank you!!!!
12/17/2019
Greg D. VERIFIED CUSTOMER
My service writer Danielle was fantastic. She knew what the problem was with our van with just me explaining the symptoms. The other Honda dealer had our van for 2 days without resolving or even identifying the problem! She explained the process in which the problem was going to be resolved and gave me the confidence the van was going to leave there repaired. Hats off to Danielle!
12/15/2019
Marilyn E. VERIFIED CUSTOMER
Oil change and they are going to fix my fan
12/15/2019
Raymond K. VERIFIED CUSTOMER
Danielle handle the situation well, but the problem was one time car not starting that didn't provide any clues as to cause.
12/15/2019
Michelle M. VERIFIED CUSTOMER
Dwain is the reason I continue to come to your dealership for service. He is the absolute best!
12/14/2019
Cynthia G. VERIFIED CUSTOMER
He provides excellent customer service.
12/14/2019
Lisa S. VERIFIED CUSTOMER
Daniele was great at notifying us throughout our service appointment in regards to additional concerns the technician had with our vehicle and gave us as many coupons as applied to our call.
12/14/2019
Philip L. VERIFIED CUSTOMER
Yes like usual.
12/14/2019
Steve L. VERIFIED CUSTOMER
I've never had much faith in a dealership maintenance shop. Serra Honda is changing my perspective. I always leave the shop feeling like my vehicle has been well taken care of and I am always treated like a valued customer.
12/14/2019
Stephen A. VERIFIED CUSTOMER
Danielle is a great representative of Serra Honda. Very professional, answers questions and actually cares. Thanks for having great people on staff!
12/14/2019
Shannon B. VERIFIED CUSTOMER
Above and beyond! Great communication. Great service!
12/14/2019
Cathleen R. VERIFIED CUSTOMER
Yes, she was very good.
12/13/2019
James M. VERIFIED CUSTOMER
Dwain was awesome!
12/12/2019
Laura W. VERIFIED CUSTOMER
Your shuttle driver was so helpful, focused on customer service and made my day start smoothly. Very grateful!!!
12/11/2019
Judy D. VERIFIED CUSTOMER
Very
12/11/2019
Deb C. VERIFIED CUSTOMER
I had an appointment for a recall at noon. I arrived at 11:30 they took me and had me out in about 45 minutes. Great Job ?Thanks Serra Honda Grandville
12/10/2019
Robert J. VERIFIED CUSTOMER
Dwain is exceptionally service oriented and extremely helpful in setting appointments communicating what needs to be done, how much it will cost, keep you posted on the status of the service work being done. A true professional. And, he is a genuinely nice guy!
12/7/2019
Richard S. VERIFIED CUSTOMER
It is always a pleasure to work with Dwain. Wouldn’t take my Honda any place else for service
12/6/2019
Barbara S. VERIFIED CUSTOMER
No matter if we come in for a routine oil change, regular maintenance or repair issues we’re always treated to a high level of professional excellence from Dwain! Believe me, no one really enjoys spending money on their vehicle, but it stings a little less when you know that you can trust that your service advisor knows your vehicle and it’s needs! Job well done for sure!