Danielle handle the situation well, but the problem was one time car not starting that didn't provide any clues as to cause.
12/15/2019
Michelle M. VERIFIED CUSTOMER
Dwain is the reason I continue to come to your dealership for service. He is the absolute best!
12/14/2019
Cynthia G. VERIFIED CUSTOMER
He provides excellent customer service.
12/14/2019
Lisa S. VERIFIED CUSTOMER
Daniele was great at notifying us throughout our service appointment in regards to additional concerns the technician had with our vehicle and gave us as many coupons as applied to our call.
12/14/2019
Philip L. VERIFIED CUSTOMER
Yes like usual.
12/14/2019
Steve L. VERIFIED CUSTOMER
I've never had much faith in a dealership maintenance shop. Serra Honda is changing my perspective. I always leave the shop feeling like my vehicle has been well taken care of and I am always treated like a valued customer.
12/14/2019
Stephen A. VERIFIED CUSTOMER
Danielle is a great representative of Serra Honda. Very professional, answers questions and actually cares. Thanks for having great people on staff!
12/14/2019
Shannon B. VERIFIED CUSTOMER
Above and beyond! Great communication. Great service!
12/14/2019
Cathleen R. VERIFIED CUSTOMER
Yes, she was very good.
12/13/2019
James M. VERIFIED CUSTOMER
Dwain was awesome!
12/12/2019
Laura W. VERIFIED CUSTOMER
Your shuttle driver was so helpful, focused on customer service and made my day start smoothly. Very grateful!!!
12/11/2019
Judy D. VERIFIED CUSTOMER
Very
12/11/2019
Deb C. VERIFIED CUSTOMER
I had an appointment for a recall at noon. I arrived at 11:30 they took me and had me out in about 45 minutes. Great Job ?Thanks Serra Honda Grandville
12/10/2019
Robert J. VERIFIED CUSTOMER
Dwain is exceptionally service oriented and extremely helpful in setting appointments communicating what needs to be done, how much it will cost, keep you posted on the status of the service work being done. A true professional. And, he is a genuinely nice guy!
12/7/2019
Richard S. VERIFIED CUSTOMER
It is always a pleasure to work with Dwain. Wouldn’t take my Honda any place else for service
12/6/2019
Barbara S. VERIFIED CUSTOMER
No matter if we come in for a routine oil change, regular maintenance or repair issues we’re always treated to a high level of professional excellence from Dwain! Believe me, no one really enjoys spending money on their vehicle, but it stings a little less when you know that you can trust that your service advisor knows your vehicle and it’s needs! Job well done for sure!
12/6/2019
Dorene A. VERIFIED CUSTOMER
Dwaine knows customer service. He makes me feel confident that my car is taken care of properly. It’s so nice to be able to trust that your needs will be met. Dwaine is always friendly and kind. I would not take my cars anywhere else to be serviced and I also keep buying the Honda Brand because I have positive experiences.
12/6/2019
Janet V. VERIFIED CUSTOMER
Although Dwain In service and the service tech Long Tran were excellent the service manager was a complete **** when I called him with concerns about my car he informed me that he was not there to make sure I had a car to drive he was make sure my car was repaired well if it takes you for days to repair my car then I need a car to driveHighly unsatisfied with his attitude that he gave me and hope to never have to deal with him again not a very pleasant customer experience from the manager
12/6/2019
Janet R. VERIFIED CUSTOMER
Dwain was very helpful and kept me post on everything, I liked that.