Randy always takes good care if us. Professional and efficient
12/4/2019
Allison S. VERIFIED CUSTOMER
I would have liked the rental to have been free.
12/4/2019
Ricky H. VERIFIED CUSTOMER
D
12/4/2019
Richard D. VERIFIED CUSTOMER
Provides excellent service.
12/3/2019
Scott W. VERIFIED CUSTOMER
I live in the Chicago area and traveled to Grandville to pick up my mom and bring her back to my house for Thanksgiving. The starter on my 2014 Accord failed after filling up at the Mobil station. To my amazement, I saw the Honda sign in the distance, so I walked into your shop. Dwain was wonderful in diagnosing the problem and getting me into the schedule on a busy Wednesday before Thanksgiving. Thanks so much to Dwain and the Serra Honda service team!! Scott W
11/29/2019
Jaela M. VERIFIED CUSTOMER
Dwain keeps us coming back!
11/28/2019
**** D. VERIFIED CUSTOMER
Couldn’t be happier! Shawna and the technician Greg did a fantastic job. Both of their customer service is unparalleled. Thanks again to everyone involved!!
11/26/2019
Gerald R. VERIFIED CUSTOMER
Came off freeway with engine warnings and team did great job solving the problems. Great job thanks
11/26/2019
Priscilla J. VERIFIED CUSTOMER
Danielle always gives exceptional service with a beautiful smile. All of my concerns were address in a very professional and timely manner. Thank you!!
11/26/2019
Linda B. VERIFIED CUSTOMER
The job of replacing 2 front brakes took half the time anticipated, and since the rotors did not need to be replaced, the overall price was less than I was expecting.
11/25/2019
Kyra D. VERIFIED CUSTOMER
Came to pick up my car and the keys were not in it as discussed but my vehicle was unlocked. It was after closing so if I had not come to try and pick it up my vehicle would have been unlocked over night. My car could have been stolen or things inside of it could have been damaged. I don’t understand how something so important was missed.
11/24/2019
Allison G. VERIFIED CUSTOMER
Randy was great. Most importantly my car is running great. Thank you for giving back my confidence in safely driving my family.
11/24/2019
Robert D. VERIFIED CUSTOMER
Excellent service
11/23/2019
Danielle D. VERIFIED CUSTOMER
Love everyone there! Shawna went above and beyond. Big thanks to Alec as well for the 1 year email!
11/23/2019
Sandi G. VERIFIED CUSTOMER
Always goes above and beyond for us. He’s the reason we drive all the way across town to have our service done at Serra. Have an Honda dealer very close to us, but had poor service.
11/22/2019
Robert D. VERIFIED CUSTOMER
Danielle was great! Very pleased with her but very disappointed that our van needed this repair. We expected much better from Honda!
11/22/2019
Janice K. VERIFIED CUSTOMER
Dwain always has a positive friendly attitude. His appearance is always professional. He is detail oriented and very organized . He also possesses great technical knowledge.
11/21/2019
Michelle B. VERIFIED CUSTOMER
Cody took over. He has great eye contact and a welcoming smile.
11/21/2019
Philip T. VERIFIED CUSTOMER
Great
11/21/2019
Joanne A. VERIFIED CUSTOMER
I have complete confidence in Dwain. He knew the person who could figure out the problem with my car. He showed me a picture on his phone of the damage that they found. It was repaired in an appropriate amount of time and I could be on my way.