Randy took great care of the car and did so in a timely manner. The frustration is that I just bought the car and of course the necessary repair isn’t covered under warranty.
10/28/2019
Calvin B. VERIFIED CUSTOMER
Good service, but rather expensive.
10/25/2019
Robert M. VERIFIED CUSTOMER
Dwain is the very best service department employee. He is the first one to greet you upon your arrival, he is always very courteous, understanding your every concern and the right person for this position. He is the very best.
10/25/2019
Carol T. VERIFIED CUSTOMER
Dwain always gives me great customer service and that's why I ask for him by name. Serra is lucky to have him as an employee!!!
10/25/2019
Robert D. VERIFIED CUSTOMER
He took good care of me. He came and talked to me when the service took a longer than expected.
10/25/2019
Lois E. VERIFIED CUSTOMER
An error was made by the technician as to the oil that was used. When I realized it and brought it to Danielle's attention, she immediately checked into it, confirmed the error, and made it right. I appreciated her efforts in making sure I was satisfied.
10/25/2019
Derek S. VERIFIED CUSTOMER
Dwain is always good to deal with. He is quick and good at calling back in a timely fashion. Very knowledgable as well.
10/23/2019
Gabriel D. VERIFIED CUSTOMER
Dwain is excellent as always!!!!
10/23/2019
Jon B. VERIFIED CUSTOMER
Totally satisfied with dwain and the dealership.
10/23/2019
Tina C. VERIFIED CUSTOMER
I still feel a slight flutter when driving
10/23/2019
David P. VERIFIED CUSTOMER
Pleased with the service
10/23/2019
Brian W. VERIFIED CUSTOMER
Dwain is an excellent service adviser. He explains things clearly, and he's both friendly and professional.
10/22/2019
Julia L. VERIFIED CUSTOMER
One of the reasons I drive to the Grandville Honda even though I live very close to the Grand Rapids Honda is because of Dwain. I feel like I can trust him and that means a lot to me.
10/22/2019
Kenneth G. VERIFIED CUSTOMER
This is his wife's phone number. Please do not use this number. Kenneth number is ****-****-xxxx!!!!!!!
10/21/2019
Kathryn S. VERIFIED CUSTOMER
Shawana was sick. It was Dwain who helped me. Very courteous and a pleasure to do business with.
10/21/2019
Cynthia M. VERIFIED CUSTOMER
Dwain does an excellent job. Glad to be working with him.
10/21/2019
Marylou D. VERIFIED CUSTOMER
My Odyssey is showing an issue problem which has confused the service department. They have been more than accommodating in an attempt to find and resolve the problem. I am bringing the vehicle in question to the dealership and leaving it for tech support on Wednesday. We all hope for a resolution to the issue then.