I enjoyed working with Shawna today! She was able to get me in right away and gave great, honest customer service that I really appreciated while still being personable and easy to talk with! One of the best experiences I’ve had at this dealership.
9/25/2019
John T. VERIFIED CUSTOMER
I was surprised she got my car in so quickly.
9/25/2019
Patrick B. VERIFIED CUSTOMER
Danielle was extremely helpful
9/25/2019
Jim B. VERIFIED CUSTOMER
Thank you so much for your prompt and excellent service... greatly appreciated!
9/25/2019
Karen R. VERIFIED CUSTOMER
Randy was patient and supportive!
The ice cream made my day.
I am concerned that there was no warranty for my purchase.?
9/21/2019
Darryl R. VERIFIED CUSTOMER
Dwayne in Service is excellent!! He’s a major reason that a bought another Honda and THE main reason that I wanted to buy it from your dealership. Another Honda dealership is closer to me. He’s the reason that I keep coming to you.
9/20/2019
Julie D. VERIFIED CUSTOMER
Dwain always goes above and beyond with great customer service
9/19/2019
Jodi J. VERIFIED CUSTOMER
Thanks so much for getting our car in so quickly today!
9/18/2019
Jon V. VERIFIED CUSTOMER
Excellent job
9/18/2019
Dan M. VERIFIED CUSTOMER
Thanks
9/18/2019
Ruth J. VERIFIED CUSTOMER
Serra Honda has always done everything right for me. I just wish I didn't live so far away - Canadian Lakes, and a lot of us have Hondas but no local Honda service. Sure could use a Honda dealer in Mt. Pleasant of Big Rapids. Please consider that.
9/18/2019
Steve J. VERIFIED CUSTOMER
Randy was great. Was surprised that 1) the $120 diagnostic fee was on top of the repair bill (I already knew that the error codes were showing cylinder misfires). 2) $34.95 PER spark plug is excessive (unless this includes some other parts beyond the $5 plug. Overall, spark plug change with an oil change for $520 is an expensive bill.
9/17/2019
Linda K. VERIFIED CUSTOMER
Dwain is a conscientious person. He is kind. He is thorough. He is a great example of customer service for your dealership.
9/17/2019
Eric Z. VERIFIED CUSTOMER
Kind of rude when I mentioned I was surprised my oil was low since it had been less than 5,000 miles since my last one. My alternator went out right after I left and I called back and both gentlemen I spoke to were quite rude and not helpful in the fact that my car had no issue coming in but won’t start 30 minutes after I leave. No empathy or willing to work things through.
9/17/2019
Donald /. VERIFIED CUSTOMER
Great job Cody and Floyd
is the best! Floyd is the reason I am a customer.
9/17/2019
Bret S. VERIFIED CUSTOMER
Danielle jumped right on it and got me in/out as fast as she coild in a very busy enviroment. I would definately go back to her again.
9/17/2019
Sheila B. VERIFIED CUSTOMER
I will be back if I have other automotive maintenance done.
9/17/2019
Matt W. VERIFIED CUSTOMER
I want to know if my back rotors were resurfaced like the front as was recommended to me because it says that they were, rotated?
9/16/2019
Dianne C. VERIFIED CUSTOMER
Cody did a great job helping us through our car repair.
9/16/2019
Pamala B. VERIFIED CUSTOMER
Quick and fast service. Thank you Randy. You are a dandy!