Let's just say, in all the years he has been there--my family prefers to work expressly with Dwain :-). Absolutely love this guy--have never been taken care of with any other dealer, including Nissan on Plainfield and GR Acura dealer, so brought both vehicles to Honda and since traded them in. Prior to those two cars, we've only owned Hondas and again in the past few years. Haven't always enjoyed working with the service managers that you've been thru over the years-hoping this one proves an improvement.
4/20/2019
Jeremy T. VERIFIED CUSTOMER
Randy was great and did what he could to help.
The problem is a car that is only four years old with less than 100000 miles and is unreliable.
The diagnosis I received is a guess, that would cost $800 (minus 10% per the manager) to replace a PCM that MIGHT be defective and could fail at any time.
I am incredibly disappointed with my Honda.
I didn’t spend $20000+ for style, great warranties, or comfort. I spent that because Honda’s are supposed to be reliable and long lasting.
4/19/2019
Katherine S. VERIFIED CUSTOMER
Fast and friendly service! Had me in for the recal fast!
4/19/2019
John N. VERIFIED CUSTOMER
Excellant as usual. Dwain always takes care of our needs! Thank you.
4/19/2019
Randall Z. VERIFIED CUSTOMER
Always great service at Serra Honda!
4/18/2019
Rebecca T. VERIFIED CUSTOMER
Cody was helpful, as usual.
4/17/2019
Rebecca T. VERIFIED CUSTOMER
Cody was helpful, as usual.
4/17/2019
Barbara S. VERIFIED CUSTOMER
Dwain is the best!
He’s very courteous and professional!
He always goes that extra mile to be sure that whatever it was that we came in for is taken care of in a timely manner.
Very satisfied service customer!
4/17/2019
John K. VERIFIED CUSTOMER
Shawna was awesome!!
4/17/2019
Jessica W. VERIFIED CUSTOMER
As always amazing customer service! I was able to get in and out in a timely fashion considering I was towed to the dealership. They squeezed me in and I couldn’t be more thankful.
4/17/2019
Sam N. VERIFIED CUSTOMER
Dwain is professional and thorough. He goes out of his way to help me understand my vehicle and it's needs. Exceptional service!
4/17/2019
Tony N. VERIFIED CUSTOMER
Dwain was great as always
4/16/2019
Jeffrey G. VERIFIED CUSTOMER
Great service.
4/16/2019
Abigail S. VERIFIED CUSTOMER
Randy did a good job keeping me updated with the scheduled maintenance. He called about brake service that was needed, but I decided to take my car to a different shop for a better price on the brake maintenance. Thank you.
4/16/2019
Cynthia B. VERIFIED CUSTOMER
Dwain was awesome as usual
4/16/2019
Donald H. VERIFIED CUSTOMER
We appreciate Randy’s processing our repair work while were out of town.
4/16/2019
John /. VERIFIED CUSTOMER
Shawna was extremely helpful. We came in for an oil change and she helped us tremendously. After the oil change was complete she brought to our attention that we needed the differential and transmission oil changed. My husband had a few questions and she tried to answer them and also went to get one of the mechanics to confirm. She was exceptional and we were able to have the other work done while we were there so we would not have to make another trip from Newaygo.
4/15/2019
David V. VERIFIED CUSTOMER
Odyssey is still there
4/14/2019
Paul B. VERIFIED CUSTOMER
Thank you! Great job.
4/13/2019
Norine M. VERIFIED CUSTOMER
Thank you Cody and Randy for making the experience smooth and easy