You may need to change the name “Serra Honda” to “Superior Honda” with Service Advisor Shawna Wagner at the front line of customer service. Shawna is poised, considerate, knowledgeable, and treats a customer as if they were the only one needing Honda support that day. Shawna worked in tandem with tech Matthew Dutmer to deal with my car all while building a relationship of trust. Shawna and Matthew provided superior service and make Serra Honda proud.
3/30/2019
Austin P. VERIFIED CUSTOMER
Shawna was very helpful and answered all of my questions! Definitely recommend Serra Honda services.
3/30/2019
Stephen G. VERIFIED CUSTOMER
Thanks again for getting my car fixed and back on the road again.
3/29/2019
Michelle B. VERIFIED CUSTOMER
Dwain is competent, helpful and considerate. We appreciate his honesty and his kind attitude.
3/29/2019
Ann M. VERIFIED CUSTOMER
Great job. Very efficient and personable.
3/29/2019
Matt-Joy G. VERIFIED CUSTOMER
Dwain is always great!!
3/28/2019
Doug C. VERIFIED CUSTOMER
The service was completed promptly and professionally. Dwain did a great job and the work was completed satisfactorily. Thank you Serra Honda.
3/28/2019
Douglas R. VERIFIED CUSTOMER
Always assured of good, friendly and honest service.
3/27/2019
Samuel C. VERIFIED CUSTOMER
Dwain has allows went above and beyond with his costumer care and that is greatly appreciated. I always look forward to seeing him and the staff that surrounds excellence. thank you.
3/27/2019
Barbara B. VERIFIED CUSTOMER
Dwain did a great job with our Honda van. He kept us informed of the process of the work being done. We are very pleased.
3/27/2019
Mike /. VERIFIED CUSTOMER
We had a dead battery the day before vacation and he fit us in with a full schedule.
3/27/2019
Tim W. VERIFIED CUSTOMER
Danielle was very helpful and professional. They got us into service within one day and out of there pretty quick. Thank you
3/26/2019
Jack M. VERIFIED CUSTOMER
I hate these surveys. Today you can’t buy a loaf of bread without getting surveys asking a lot of stupid questions. YOU KNOW what kind of job you are doing!
Shawna was just fine. I did question the suggested services my car needs. I never service my car to the over the top degree. I hope my “advisor” works on my behalf to tell me what I really need rather than what Serra Honda wants me to spend on what I really need. There you have it. My honest opinion.
3/26/2019
Cindy R. VERIFIED CUSTOMER
Dwain was very nice and very professional.
3/26/2019
Patricia W. VERIFIED CUSTOMER
The appointment lasted longer than I had time for but apparently the recall took some more time then just getting in oil change and tire rotation
3/26/2019
Jeffrey H. VERIFIED CUSTOMER
Thanks for finding the rock! :)
3/26/2019
Deb F. VERIFIED CUSTOMER
Everything was great!
3/26/2019
Ariana H. VERIFIED CUSTOMER
I’ve had the car for 8 months and have already had so many problems
3/26/2019
Jonathan D. VERIFIED CUSTOMER
Shawna did her job quickly and concisely, as I've come to expect from Honda service. ????
3/26/2019
Janice A. VERIFIED CUSTOMER
Randy was great, but whoever put my tires on left a tire weight inside of my tire, and I had to go back to the dealership because my light came on to check the air pressure. I had to miss an event at the Ford Museum because of someone's carelessness.