Dwain did a great job, he explained everything to me and I had a great experience. I would come again for service and recommend Serra Honda and Dwain to friends and family.
3/1/2019
Spencer O. VERIFIED CUSTOMER
Thanks for looking at my car.
3/1/2019
Michael C. VERIFIED CUSTOMER
Dwain and Floyd epitomize excellence in who they and what they do. For me, it is an absolute bonus that they also do this in the context of servicing my family’s Honda vehicles. If there was a Lombardi Award for Serra Honda Service the organization would do well to name it after them.
2/28/2019
Melvin L. VERIFIED CUSTOMER
Yes... good work. Dwain is my go to guy. For years. He’s honest and tries to save me money by not recommending unnecessary repairs. Beith that relationship formed, I trust him. That trust is so incredibly rare today. You can’t buy it but it is earned. And can be lost by one unfair experience.That’s why I come back. Thank you Dwain and RT Honda.
2/28/2019
Michael A. VERIFIED CUSTOMER
Randy was very nice but the problem in the car was not solved. There is a small rattling/ clunk noise coming from the front of my HRV. The mechanic diagnosed it but could not find the clunk noise. I asked if the mechanic can ride with me in the car so we did but only in the parking lot where there isnt any bump or pothole to make the sound. Today with the snow on the ground, I can hear it again. I also had a video that I recorded with the clunk noise and showed it to the mechanic, but he did not tale it into consideration. The Car is certified until next month but I guess I might have to take it somewhere else.
Thabks,
2/27/2019
Christopher W. VERIFIED CUSTOMER
Great service and communication
2/27/2019
Robert S. VERIFIED CUSTOMER
This is not a big deal - but after the oil change on Monday I was out driving at night. It dawned on me that my lights were not on and I was fumbling around while driving trying to find the right spot to turn them back on. As I had never done that before because they just come on automatic. I’m sure the tech just forgot to put them back in proper spot.
2/27/2019
Dan /. VERIFIED CUSTOMER
Love Randy and his attention to detail.
2/27/2019
Mary V. VERIFIED CUSTOMER
This was my first experience at Serra for service. I was very impressed.
2/26/2019
Michael R. VERIFIED CUSTOMER
The dealership was swamped with folks, so I thought I would be held up for a longer time. However my car was completed well before the promised time. Danielle did a great job explaining the purpose of the recall work.
2/24/2019
Patryk K. VERIFIED CUSTOMER
Everything went well, and as expected.
2/24/2019
Gayle O. VERIFIED CUSTOMER
The service was great! We appreciated Duaines follow through.
2/24/2019
Jazmine C. VERIFIED CUSTOMER
Shawna was awesome great customer service and very helpful with everything I needed
2/23/2019
Richard D. VERIFIED CUSTOMER
He was fun to talk and interact with.
2/23/2019
Robert J. VERIFIED CUSTOMER
Dwain is as helpful and professional as always!
2/22/2019
Amy M. VERIFIED CUSTOMER
Friendly and courteous!
2/22/2019
Rory Z. VERIFIED CUSTOMER
We were told and planned on 4-5 hours for the service provided. It only took 2 hours. While it was nice to have it done so quickly, it would have been nice to know that ahead of time for planning purposes.
2/22/2019
Jeffrey V. VERIFIED CUSTOMER
My service advisor was very very professional and very very kind and very very, accomodating. I look forward to visiting your fine in the near future with my Honda needs. Thank you very much
2/22/2019
Joy W. VERIFIED CUSTOMER
Shawna was very friendly and explained the sevices thoroughly