He really took the situation and made me feel like he cared. He did a fantastic job
12/28/2018
Ben /. VERIFIED CUSTOMER
The service was great but to be honest, it took longer than we were told. We were told an hour and it took closer to two.
12/28/2018
James M. VERIFIED CUSTOMER
Always satisfied
12/28/2018
Lon G. VERIFIED CUSTOMER
Dwain explained what was done and let me know that I need to check out to see if the truck was fixed
12/28/2018
Kyle K. VERIFIED CUSTOMER
Dwain was awesome. He is an incredible asset to you service department
12/28/2018
Daniel S. VERIFIED CUSTOMER
Great job Randy!
12/28/2018
Duane D. VERIFIED CUSTOMER
Everything went well and on time thanks
12/28/2018
Christy M. VERIFIED CUSTOMER
Everything went great! I was telling my husband what a great service department you have.
12/28/2018
Lohan B. VERIFIED CUSTOMER
Great service. I worked with Jesse
12/27/2018
Beverly B. VERIFIED CUSTOMER
Your team of service is great
12/27/2018
Gabe B. VERIFIED CUSTOMER
Cody did a great job communicating options and cost. On top of that Terry was a treat have as a shuttle driver, that man is a true gem.
12/27/2018
Rich R. VERIFIED CUSTOMER
Dwain is the reason we Service this vehicle at Serra Honda. Honesty, integrity along with a knowledgeable and caring person, Dwain makes each service opportunity a positive one. If we purchase a new vehicle in the next 24 months, it will be from Serra Honda. Thanks.
12/27/2018
Brent V. VERIFIED CUSTOMER
Danielle was great! She kept me up to date on the timing of the repair and gave me additional information about recommended repairs. Thank you for great service!
12/23/2018
Victoria F. VERIFIED CUSTOMER
Dwain is always very nice to deal with and we have been happy with the service at your car dealership
12/22/2018
Michelle D. VERIFIED CUSTOMER
Dwain did a great job assisting me.
12/22/2018
Brett V. VERIFIED CUSTOMER
In the end, we were satisfied, but it was definitely frustrating. When the appointment was made, Cody said the car would be ready in 2-3 hours. We planned our whole day around it being done in 3 hours. It ended up taking 4 and a half hours. After a frustrating pickup, I realized the carpets weren’t even vacuumed. Fortunately, Alec Peterson went above and beyond to help us get it vacuumed. I really appreciated Alec’s commitment to a positive customer experience. Thank you!
12/22/2018
Eriks B. VERIFIED CUSTOMER
Dwain is awesome. Totally handled our problem quickly and efficiently. He treats his customers like family. He is the reason we continue to return to Serra.
Erik & Sarah Bole
12/22/2018
Teresa M. VERIFIED CUSTOMER
You can’t at this point. It took over 2 days to complete a remote start. We called the following day and didn’t hear back unti the next day at 1:30. When we finally picked up our car, no one provided a tutorial as to how to work this remote. We had to come in and ask Randy, he said, “it’s really quite easy”, which in turn he had to ask someone else.
We traveled a distance to come to you and have been satisfied in the past. With this install process, we had to spend another day on the road just to come back to pick up the car. We came to your service department in hopes this process would have much more seemless, as it turns out we could have gone some place closer and likely more support.
12/21/2018
Harold R. VERIFIED CUSTOMER
We really liked the clean, fast and friendly service