Serra Honda Grandville Auto Repair Service

From the initial phone call to the completion of service your team was absolutely amazing. Thank you!!!

Was glad that I made an appointment and the work was done.Your service was a lot better than Fox Honda exspereince 2weeks ago on another Honda I own .Thank You

So friendly!!!

Jesse was a pleasure to work with!

I have always been pleased with the service provided by your Honda dealership, and that is why no one else has worked on that car in the more than 10 years I have owned it! Looking forward to doing business again with your staff. Regards, Barbara Montgomery

I would like to compliment Dwain on his thoroughness and professionalism. An initial recommendation by a different service consultant turned out to be inaccurate. Dwain recommended a new evaluation which turned out to be very different than the original. This saved me time and money. He also personally troubleshot another issue I was having, again resulting in a saving of time and money. Dwain is an asset to Serra Honda!

I love working with Dwain. He answers all my questions and makes sure our vehicles are taken care of. Thank you so much, Dwain.

Thank you so much Dwain you made the service easy, Thank you Barb C

Dwain was great, your prices ****. I can’t keep showing up when it’s this expensive.

I purchased my Honda from this dealership and continue to drive across town for their excellent service.

I took my vehicle to get an oil change at your dealer. They said I had leaking oil and could bring it back to be looked at free of charge. So, I brought it back and it was looked at. Danielle concluded that the repairs were 100% covered by warranty and I would owe nothing. Great. So I scheduled the repair and dropped my vehicle off. I get a call from randy saying it is complete and I owe $175. I immediate told him that this was not what I was originally was told or what I had agreed to. He put me on hold for five minutes. He came back on the line and told me Danielle had told me the repairs wrong and that this is what I owed. I again told him this is not what I was originally told and was told everything was covered under warranty. Then there was silence and he then continued to try and explain what was fixed and get me to pay the amount. I refused. Again, I was told the repairs would be 100% free. Finally after getting no where with him he said he would knock $75 off and made me pay $100. I bought my vehicle from your dealer and have brought it there multiple times for oil changes and for other repairs. I don’t appreciate the way this situation was handled at all. As of now I will not be bringing my vehicle back to your dealer again.

Jesse is very knowledgeable and helpful!

We have been coming there for years. We love working with Dwain! He is very friendly, knowledgeable, and explains everything very well. We will continue to come to Serra,(especially if Dwain is there).

Dwain is absolutely the best. He truly cares. He and your exceptional service is why I come back

He worked hard and went above and beyond to deliver me prompt and at a great cost.

I brought my car in for its 30,000 mile checkup without an appointment. Randy worked me into the schedule on a very busy day and the work was completed in a reasonable time. I was extremely happy with the work.

The technicians did what they could, but there is definitely a problem with the key detection in my car. At the very next want i ran, i got out of the car and it beeped like i left the key inside. Also, the beep setting they turned off for me doesn't count for the warning, only the "okay" beep. Otherwise, the service was great.

N/A

Jesse is always friendly and helpful, he was even able to secure a car for me to use while mine was being worked on.

We love Dwain. Thank you, Serra