Great service, thank you! We appreciate the fact that our vehicle is in good hands and that safety issues were immediately brought to our attention. Thank you also for pumping up the tires, too! :)
11/16/2018
Christopher M. VERIFIED CUSTOMER
Prompt, courteous, respectful
11/16/2018
Audra V. VERIFIED CUSTOMER
My experience was wonderful at Honda. My car was done on time and everything went smoothly when I went to pick it up.
11/16/2018
Robin G. VERIFIED CUSTOMER
Cody is friendly and professional. He made me feel like he truly cares about me!
11/16/2018
Hilda A. VERIFIED CUSTOMER
We always get great service with Dwain.
11/16/2018
Jon B. VERIFIED CUSTOMER
Did a great job in a short time. Thank you
11/16/2018
Steve S. VERIFIED CUSTOMER
Dwain is the best I’ve dealt with. I appreciate his
Knowledge and the way he treats people.
Steve S
11/15/2018
Faith S. VERIFIED CUSTOMER
I appreciated the quick service to diagnose and replace my battery is AM!
11/15/2018
Adam D. VERIFIED CUSTOMER
Randy was great and the service was performed successfully but your service department appeared seriously overextended. I waited an hour just to get time with the service technician to demonstrate my car's issue and after that, another 2.5 hours while the service was performed: in total, 3.5 hours. Having an appointment implies that time slot was reserved for me, and not getting called in until an hour later feels like I wasted that first hour. I also feel the 2.5 hours to resolve the issue was generous but I can't substantiate that because I don't know the Honda-defined process to fix this issue. Basically it involved pulling off the A-pillar trim and applying some foam tape to deaden a rattle. I was there from 10:00 AM to 1:30 PM so maybe I sat through someone's lunch break.
The work was done well and again, Randy was great but my first experience with Serra's service department could have been better. Perhaps not booking 90 appointments (as Randy mentioned had happened that day) would have helped the situation.
11/14/2018
Grace L. VERIFIED CUSTOMER
I would have appreciated knowing what the diagnostic fee would include prior to giving the ok to move forward.
11/14/2018
Sarah P. VERIFIED CUSTOMER
Danielle was awesome and answered every question i had!
11/14/2018
Alicia H. VERIFIED CUSTOMER
I only go to Dwain when it comes to my car, he is simply the best. I know I can trust him and that he will always deliver the service in the best of my interest. Always so kind and benevolent, he deserves a raise!!! Thank you again Dwayne
11/13/2018
Denis Y. VERIFIED CUSTOMER
Very interested that I had no further problems.
11/13/2018
Connie V. VERIFIED CUSTOMER
Good work! I appreciate the personal service.
Thanks.
11/13/2018
Joseph M. VERIFIED CUSTOMER
Dwain always goes the extra mile for me, my family, and our Honda vehicles!!
11/13/2018
Ryan R. VERIFIED CUSTOMER
The belt on the alternator is squeaking. I’ll stop by to have it looked at. Everything else seems fine.