Serra Honda Grandville Auto Repair Service

Everyone was very friendly. The gentleman who signed me in offered me shuttle service. I was informed of everything beforehand including pricing. I will keep coming back for the exceptional service

Good communication by Randy. We are always treated great at this dealership.

Chad was very helpful, thorough, and a good communicator. We had a great experience & were thankful for the efficient and quick service!

Look forward. Extremely satisfied with sales and service at Serra

Car was finished on time and to our satisfaction. Great job!

First, I was not greeted when I arrived. Then when stated that I was told a loaner was supposed to be available for me, I was questioned loaner or shuttle. I said loaner. Then, we had to wait for another customer for about 10 minutes and had to drop her off first because she was closer even though I stated that I had to leave right away since work was about 30 minutes away with morning traffic and construction. Got to work 15 minutes late. Was picked up on time. Thank goodness. While at work, I received a text from Serra Honda saying thank you for choosing us, please reply to this text if you have any questions. Well that’s I responded to the text because I didn’t know if I needed an alignment which was the main reason for my appointment today. No responses from anyone from that text. I now received a text from that same text about this survey. Anyways was dropped off at Honda and still was not greeted as the rep was in his phone. Never responding to my texts. Went over the results of work done on my car that day and left. All in all. I work in Customer Service and there was not one bit of good quality service from this dealership today. The shuttle driver was the only good service that was provided for me today. Thanks again shuttle driver! I’ve been going to this dealership for years and have never been so frustrated with the service that was provided. Also when I received my keys and looked for my car, I was just parked in the middle of the road and not even in a parking spot. Why? There were plenty open spots available. Just really disappointed.

Jesse did an excellent job with squeezing me in last minute with short notice. He took great care of me and ensured the issue was corrected this time around. My only qualm is I now have to clean up my driveway in an effort to remove the oil stain. Sounds like the root cause was a pinched oil filter from installation. I have a pretty sizable spot (4x3 area) that more than likely settled into the concrete at this point and will require additional man hours for me to remove. If I could get some to address my concerns it would greatly appreciated. Nick

I loved the text updates on the status of my car while being serviced and Cody's pleasant personality and his genuine interest that I was completely happy with the work done on my car.

Dwain once again ensured a seamless experience, this time for a 105,000 Mile preventative maintenance appointment. Appreciated the loaner car, communication, and excellent service-even with a broken foot!

Dwain was wonderful! I called in the morning about my car and warned me about my drive to get to Honda for service! They got me in right away for a last minute service!

I had recall work done and even then dwain still answered all my questions and friendly as always. He has done good by my family and I. Thanks for all you do Dwain.

Dwain’s service was outstanding! I’ll be back.

Mr. Wells did I great job.

Very satisfied!

Service was great as usual!

I was mostly satisfied. The van still pulls to the right, but this isn't a total surprise since I had the same thing happen with a local shop. I was just hoping that you would be able to correct the issue. It does appear by the diagram that it has been improved. Thanks

Much faster than I expected and less than the initial quote

This was my first time having my accord serviced at your dealership. I had an issue with my alternator (I didn’t know it when I made the appointment) and Jesse explained everything that needed to be done in a clean and concise manner. He made sure I had a ride to work and a ride in to pick up my car. He explained everything about the completed service and the warranty on the alternator. I am very pleased with my experience and will definitely be back again.

Awesome

He and the team did a great job