Chad is a great guy and a good communicator!
The Serra team did a great job!!!
9/14/2018
Dennis W. VERIFIED CUSTOMER
Well done and on time!
9/13/2018
Brian G. VERIFIED CUSTOMER
awesome customer service from Chad
9/13/2018
Kenneth C. VERIFIED CUSTOMER
Cody explained the procedure and kept me informed re: time and what work would be done. I just wonder if he contacted Clift regarding an email.
9/13/2018
Chelsea G. VERIFIED CUSTOMER
He took the time to talk to me about my car and different options. I appreciated he included his card with my check out information so I could call with questions later on.
9/12/2018
Heather R. VERIFIED CUSTOMER
No dissatisfaction with Cody. We spoke on Monday discussing the recommended repairs and ending the conversation with my request to hold before proceeding replacing my rear brakes.
I called and requested the service dept on Tuesday at approximately 1:35pm and spoke to a different gentlemen as Cody was unavailable and advised to go ahead and proceed replacing the rear brake pads and turning of the rotars as well as to make sure tire rotation had been done which he stated he would make sure he related the information to Cody and have him call me should he have any questions.
As I did not receive a call at all today I contacted Cody this evening who was unaware I had called in yesterday and didn’t receive any message from the person I spoke to therefore a delay in having the work completed resulted. Although I was not an immediate need of my car being returned I want to provide the feedback for the ball dropped in customer service.
Thank you
Heather R
9/12/2018
Edwin /. VERIFIED CUSTOMER
Satisfied
9/12/2018
Warren S. VERIFIED CUSTOMER
Great job by the Service Staff
9/12/2018
Paul K. VERIFIED CUSTOMER
I thought the cost was too high but the service was grear
9/11/2018
Eddy M. VERIFIED CUSTOMER
Jesse is invaluable to the brand of Rivertown Honda.
9/11/2018
Kirsten B. VERIFIED CUSTOMER
Chad was very helpful and had excellent communication with me.
9/11/2018
Andrea S. VERIFIED CUSTOMER
Chad was great at getting me in on time and the work started quickly. I knew I would have to wait several hours but the work was finished earlier than expected, and Chad kept me updated the whole time.
9/10/2018
Michael V. VERIFIED CUSTOMER
Cody was extremely helpful and informative, great service.
9/10/2018
Theresa D. VERIFIED CUSTOMER
He was much more helpfu l than other service people I have dealt with.
9/9/2018
Daniel D. VERIFIED CUSTOMER
I understand high volumes of work, but if you can’t start on my 10:30 appointment until an hour later reach out and let me know you’re backed up. It’s way less annoying to come in an hour later than scheduled than it is to wait an hour longer than planned.
9/8/2018
Greg B. VERIFIED CUSTOMER
Jesse really took the time to explain things to me and make sure that I understood everything. Very, very happy.
9/8/2018
Kenneth V. VERIFIED CUSTOMER
Nice follow up throughout! Cody was awesome!
9/7/2018
Ashley P. VERIFIED CUSTOMER
Chad did a wonderful job
9/7/2018
Linda M. VERIFIED CUSTOMER
Cody my service rep was fantastic. I’ll definitely be back!
9/7/2018
Shawn D. VERIFIED CUSTOMER
Everything was handled in a courteous and timely manner. Jesse helped me through the entire process from getting road side assistance involved to the final diagnosis. It was relatively painless considering how new the car was. If I have any other problems I can count on the service department.