Where , we feel like family! Completely satisfied! Thank
You for everything!
8/14/2018
Bryan C. VERIFIED CUSTOMER
Thank you, Jeff Steenholdt is the man!
8/14/2018
Dale B. VERIFIED CUSTOMER
He has always been very helpful and friendly to us. We appreciate his generosity.
8/14/2018
Robert J. VERIFIED CUSTOMER
This dealership has always provided excellent service.
8/14/2018
Carrie P. VERIFIED CUSTOMER
Claudia was great. She was very prompt in greeting me when my regular service person was on the phone. She was very pleasant and professional.
8/13/2018
Maggie B. VERIFIED CUSTOMER
Jessie was very helpful in answering questions I had about the service ofmy car .I appreciated his kindness and professionalism.
8/13/2018
Sarah A. VERIFIED CUSTOMER
Both Randy and Theresa are always helpful. Very customer-friendly.
8/13/2018
Anne V. VERIFIED CUSTOMER
Still have the same problem.
8/13/2018
Patricia J. VERIFIED CUSTOMER
I’d like to discuss the quality of the fabric stain protection service I purchased when I bought the car from you. I’d also like to send you photos from the car as there were multiple untouched stains. I was talked into purchasing this when I wanted leather and you did not have it available when I bought my car, and it’s been nothing but a problem. I’m very disappointed in it. The service staff you have are always professional; they are one of the reason I keep returning. However, yesterday I was told I really needed four new brakes and the 100k service work. This would cost me $1500+. I then took my car to two other shops for estimates and was told quite a different story. I needed back brakes and all of my filters were in good condition still. I then spent $350 with someone else and will continue to take my Honda there. It’s not convenient to come to your store, but I’ve made repeated attempts. Now, I just really feel that you won’t take care of me fairly or effectively. That was my last visit and I’d like to be reimbursed for the protection plan. Thank you. Patty Janes
8/12/2018
Carla M. VERIFIED CUSTOMER
Excellent service. Thank you so much. Carla M
8/11/2018
Andrew S. VERIFIED CUSTOMER
Excellent customer service, will definitely return for future needs.
8/10/2018
James H. VERIFIED CUSTOMER
Service work was great but I was surprised with the
cost ($341) for the 30000 miles checkup. We do love our
2017 Honda Accord. Jim Hampton (Northport)
8/10/2018
Tom R. VERIFIED CUSTOMER
Jesse was very helpful and readily available to answer ant questions I had.
8/10/2018
Allan G. VERIFIED CUSTOMER
There is just one problem. The VIN number on the registration does not with the truck
8/9/2018
Edo Z. VERIFIED CUSTOMER
Dwain is always accommodating and works quickly to resolve the problems we have experienced with aging cars. He offers great advice. Thank you!
8/8/2018
Nina E. VERIFIED CUSTOMER
As usual, the entire staff at Serra was courteous and professional. Although the team was unable to replicate the problem with my vehicle, they went above and beyond my expectations. I received timely updates on the progress and the team left no **** unturned to diagnose the issue.
8/8/2018
Rose W. VERIFIED CUSTOMER
I made an appointment with Claudia for 08/06/18 at 1:00 in the afternoon. But when I arrived for my appointment I was told it had not been scheduled. They were still able to see me, which was great. However time is valuable and though it was a simple mistake , it is still a mistake anyway. Also your system for confirmation was neglegted by me since i was out of town and Claudia also was told of this before I left town at my aetting up the appointment with her. Hope things get straighteded out there.
Mrs. Rose W
8/7/2018
Connie B. VERIFIED CUSTOMER
Labor charges were very high compared to the same services we received in WI
8/6/2018
Robert /. VERIFIED CUSTOMER
Dwain Scheller is a fabulous service technician. He scheduled the work we needed when it worked for our schedule, he was thorough in explaining what needed to be done. The work was completed in the estimated time frame. Thanks for being an excellent service center and dealership!