Serra Honda Grandville Auto Repair Service

Jesse was great! He made the process very easy for us and was very courteous. We will definitely use this service again and ask for Jesse.

Got my car "detailed", however upon picking up my car I called and left a message requesting a call back since service center was closed. I wish I could have looked at my car before having my mother come pay. Understandable every dog hair could not be removed, but the mirror, and Windows appeared neglected by the team along with interior surfaces. I am unsure if my seats should have been cleaned as part of the package but i hope they were not as they were not cleaned either. There are many spots which a baby wipe could make contact with and clean off. I know this because my mother and I sat in the parking lot inspecting the vehicle and the "detail" work, using a baby wipe to touch various spots which were not wiped down. I hope my maintenance for my vehicle was done more thoroughly than this. I will not be getting another detail package with Honda. Typically my experience with Honda is nothing less than exceptional, the mark was missed with this one unfortunately. Not only was my car in the shop longer than I was originally told, it was not done well enough to justify the extra time spent. A full refund or 80% of the detail invoice comped could result in overall satisfaction. Chad was fine over the phone. I did tell him I had a lot of dog hair making my appointment he said okay,then called and said they were concerned because it was a lot of hair. I mentioned this when I scheduled. Slightly frustrating, next time, I will wipe,my windows with Windex and vacuum my own car as a way to avoid the frustrations, this experience has resulted in.

Nice guy! Took the time to explain the situation and what needed to be done.

Randy and team did a solid job for us. The Johnsons

Chad was very friendly and the service was done quickly and well. Thanks!

He was absolutely fantastic. Very clear and easy.

We were pleased with the service but felt that the cost was higher than we had expected..

You're welcome.

He was very professional & accommodating. I appreciate the good service and that’s why I come back. I live in Cascade. Fox Honda is much closer to me but prefer to go to Rivertown because of good customer service. Marcia Wals

Dwain is always friendly and honest. Enjoy bringing my vehicle here.

Chad was very helpful.

Jesse Wells was not only informative but also helpful in everything from being shuttled to my home and back to explaining and recommending all that needed to be done to my Crosstour. Thank you Jesse!

Good service...good people to deal with. Kept me informed thru the day. Done when promised

Excellent service

He is my "go to guy" when I'm there! He is AWESOME!

Duane has taken care of our family for years - my wife, son, daughter and me. When I call for service (whatever the reason) I always ask to soeaknwith and make arrangements through him. Recently he expertly guided us through the necessary steps to take care of one of our famiky’s vehicles when we drove through fresh cement in a road construction site that was not marked / blocked off. When one of the tires shredded on our way in (as part of this incodent) Wayne went above and beyond and initiated towing arrangements for us. He is knowledgeable and trustworthy. He is appreciated greatly.

Fast, very friendly, kind. Worked with Cory, then Dwain, then Esther. Great price too. Taking daughter'S car to Todd Wenzel, supposedly the same maintenance.... $565. Thank you agwin.

Dwain was great!

Dwain Scheller is the best!

I am completely satisfied with Dwain’s service and assistance. He is the reason I come back. I filled this survey out too soon after my June appt. where my radiator cap was left off the vehicle per the service. The van overheated in Kalamazoo. A few days later as my daughter had an interview there. It had to be towed to Ziegler Honda where I incurred $130+ bill. You folks did reimburse the bill. But your error does not take into account uber, towing, 2 trips there and back on a workday and Fathers Day to pick it up. Also now I am having engine troubles per diagnostics ran at your shop a few days ago. I believe there is more responsibility needed on the part of Serra Honda. Chris Bajema. 61-617-7792