Dwain, did an excellent job in checking me in and giving me timely and efficient service.
11/6/2024
Kyle D. VERIFIED CUSTOMER
Dwain was an excellent communicator. He was excellent. Being able to talk to actual people and not be put thru an endless phone tree was welcome. I am very happy with the experience and will be back. I will also tell others. The Betten Honda dealership in Muskegon has lost my business due to their incompetence so I am happy to find a Honda dealership that knows how to treat its customers well. Thank you
11/6/2024
Derek S. VERIFIED CUSTOMER
Dwain is always great to deal with.
11/5/2024
George C. VERIFIED CUSTOMER
Dwain is an outstanding service manager. He is patient, caring, and kind.He takes very good care of all Honda customers.
11/5/2024
Charles H. VERIFIED CUSTOMER
Dwain is always very thorough in covering all the details of what was done and the overall checklist of the analysis of what might be needed or closely watched. You have an excellent employee.
11/5/2024
Timothy C. VERIFIED CUSTOMER
Dwain always goes above and beyond.
He is honest and very thorough.
11/5/2024
Brian K. VERIFIED CUSTOMER
As always a great experience, quick service, friendly staff and a dependable shuttle service.
11/5/2024
Michael M. VERIFIED CUSTOMER
Dwain made the process very easy.
11/5/2024
Kaitlin M. VERIFIED CUSTOMER
Great service - great people - much needed and appreciated help!
11/5/2024
Christopher B. VERIFIED CUSTOMER
He was great
11/5/2024
Sharon R. VERIFIED CUSTOMER
They were on time, friendly and call me as soon as it was done. Left the car clean and gave me the info I need for my car.
11/5/2024
Jeffrey S. VERIFIED CUSTOMER
Two issues taking care of quickly!
11/5/2024
Sandy D. VERIFIED CUSTOMER
Excellent service! When I explained the issue to Dwain, he guessed the problem. Was thankful that when I booked online Saturday, I could get in today. Appreciated the courtesy ride home with Terry too!
11/5/2024
David B. VERIFIED CUSTOMER
Cale is always helpful and great to work with!
11/4/2024
Marilyn E. VERIFIED CUSTOMER
I can always trust I am getting the work done correctly at Serra Honda.
11/2/2024
Elizabeth H. VERIFIED CUSTOMER
Very professional and the consideration for getting my car in was great.
11/2/2024
Pinglan C. VERIFIED CUSTOMER
He was so nice
11/2/2024
Gregory T. VERIFIED CUSTOMER
Why you don't check the brakes and make that a additional charge to look at them is a scam. You guys used to do that with the oil changes that have nearly doubled in the time I have been servicing my vehicle at your dealership.
11/2/2024
Brendan K. VERIFIED CUSTOMER
Cale provided great service, clear expectations, and he followed through with the things he said he would do!
11/2/2024
Ronda E. VERIFIED CUSTOMER
Great service & extremely quick, which I appreciated!