Great work by all the service department thank you all
10/9/2024
Joanne M. VERIFIED CUSTOMER
Always top notch service from Dwain Scheller and the team at Serra Honda!
10/9/2024
Warren B. VERIFIED CUSTOMER
Wonderful as always! Dwain was great!
10/9/2024
Barbara B. VERIFIED CUSTOMER
Thanks to Phil he got Honda to cover the engine parts that were bad. Now it rus great
10/9/2024
Olivia U. VERIFIED CUSTOMER
Dwain was very helpful throughout the process of getting a new transmission put into my car. He made sure to get this service done in a timely manner because of the lack of available loaner vehicles and knowing we didn’t have many options for a replacement vehicle while mine was getting worked on. He explained to me what was and was not covered under the warranty and offered additional services without being pushy. I am very satisfied with his communication and courtesy.
10/9/2024
Dakota N. VERIFIED CUSTOMER
After running around to different clueless mechanics, your team identified the problem I was having within 20-30 minutes of my car being in your shop. Davin also worked with me and my family members to ensure my car was picked up. Great job and thank you.
10/9/2024
Rick S. VERIFIED CUSTOMER
Thanks Dwain!
10/9/2024
Andrea K. VERIFIED CUSTOMER
All the service personnel were very polite, efficient and friendly.
Excellent service and done in timely manner.
10/9/2024
James M. VERIFIED CUSTOMER
Everything went well, except it took an hour and a half for a job that is usually done in a half hour to forty five minutes.
10/9/2024
Olja H. VERIFIED CUSTOMER
Great service.
10/9/2024
Kisoo K. VERIFIED CUSTOMER
Thank you for your kind services.
10/9/2024
Karon S. VERIFIED CUSTOMER
CALE always is very friendly,helpful and explains things very well.
10/9/2024
Tom G. VERIFIED CUSTOMER
He had the work done that I requested and nothing more. He made me aware of services that are due to be done, but didn’t push me to do them now.
10/8/2024
Kathy P. VERIFIED CUSTOMER
Thank you, Cody!
10/8/2024
Don K. VERIFIED CUSTOMER
He was able to track me down after my car was finished and let me know it was done. That allowed me to get out quicker and to move onto other things I needed to accomplish. That was a nice plus.
10/8/2024
Lori B. VERIFIED CUSTOMER
I came back at the request of Dwayne. I was in a couple of weeks ago for a tire rotation; asked to have my wiper fluid filled as well. Dwayne said of course they will check all the fluid levels. A couple of days later I went to clean my windshield and no fluid. That night, raised the hood to fill, cap is off. That led me and my husband down the rabbit hole of checking everything that was checked as being done that day. This led to Dwayne asking me to bring in my car as he was going to bring management, we were going to go over the car together and he was going to make it right. He was made the excuse that it wasn’t done because it wasn’t in for an oil change; complete change from phone call. He was going to charge me for an oil change, air filter etc. My car isn’t due for an oil change. I called him in first place out of concern that things were being marked as checked and having not been done. I did not ask for him to do anything. I want to be able to trust that you all are working to protect the mechanical integrity of my car.
10/8/2024
Kathy J. VERIFIED CUSTOMER
So helpful and efficient! Thank you!
10/8/2024
Bret B. VERIFIED CUSTOMER
First oil change with my new Honda CRV went smooth! In and done in about 45 minutes with wheel rotation and everything, and the dealership picked up the bill!! Thanks, Serra Honda in Grandville!
Bret J. Bakita