Dwain Scheller always keeps me informed of what's happening and goes above and beyond. My rear license plate was not secured properly and he just went ahead and secured the top two fasteners and added the two bottom fasteners that were missing.
9/17/2024
Daniel B. VERIFIED CUSTOMER
Great Job!!
9/17/2024
Keith M. VERIFIED CUSTOMER
Dwaine continues to model exemplary customer service. The Dealership should consider filming him for employee training.
9/17/2024
Dirk H. VERIFIED CUSTOMER
Dwain was able to get me in before a weekend trip when I had a limited time window. I really appreciate him going the extra mile!
9/17/2024
Julie M. VERIFIED CUSTOMER
So happy with the service I received from Dwain! As always the BEST service advisor!
9/17/2024
Marcia H. VERIFIED CUSTOMER
Great service thanks Dwain
9/16/2024
Rachel F. VERIFIED CUSTOMER
Good communication
9/16/2024
Chadwick R. VERIFIED CUSTOMER
Philip listened to my concerns, made note of them., provided detailed explanation both in advance of the appointment, at drop off and then pickup. All my concerns were resolved to which credit also goes to the technician.
9/16/2024
John B. VERIFIED CUSTOMER
I was very pleased with the response that I received concerning my battery.
9/16/2024
Hilda A. VERIFIED CUSTOMER
Always great to work with Dwain and Serra Honda.
9/16/2024
Kevin Z. VERIFIED CUSTOMER
Today my expectations were not only met they were exceeded. There was a misinterpretation on a quote for service. The quote was significantly less than the bill would have been and Cale was able to collaborate with the service manager and honor the quote as written. I can guarantee this sort of service does not happen anywhere else. I will forever be a customer at Serra Honda of Grandville. The sales and service are second to none.
9/16/2024
Diane K. VERIFIED CUSTOMER
Dwain is the best! Even when he had to deliver the news that I had an u expected and costly repair, he was up front and professional. I always appreciate Dwain’s professionalism and kindness.
9/15/2024
Bill S. VERIFIED CUSTOMER
Jesse and Dwain are the best! I keep coming back.
9/14/2024
Richard S. VERIFIED CUSTOMER
Dwain did all he said he would in a quick time period
9/14/2024
Elindo C. VERIFIED CUSTOMER
Dwain is awesome! He keeps you up to date and is nice to talk to.
9/14/2024
Garry D. VERIFIED CUSTOMER
Excellent experience
9/14/2024
Jane N. VERIFIED CUSTOMER
Phil is exceptionally professional. He communicates services provided, and seeks clarification as needed.
Keep up the good work!
9/14/2024
Carla M. VERIFIED CUSTOMER
Excellent service as always
9/14/2024
Rebecca F. VERIFIED CUSTOMER
Conner is very friendly, efficient and professional!
9/14/2024
Stacy S. VERIFIED CUSTOMER
Very happy with my car and the service today. I like the whole set up! People were very friendly and answered all my questions. Loved working with this crew!!