While I was overall happy with my service, I would have thought that after spending over 5K I could at least get a complimentary car wash. My husband had a new battery installed at Subaru and HE got a car wash. Granted, it's a little thing but it would have been really nice.
8/16/2024
Marilyn G. VERIFIED CUSTOMER
Dwain delivers 100 percent service satisfaction
8/16/2024
Emily M. VERIFIED CUSTOMER
He was very polite and explained everything clearly. Very professional.
8/16/2024
John P. VERIFIED CUSTOMER
Dwain outdid himself this time. I was in and out in less than 25 minutes. Frankly, he is the reason I recently purchased a2024 CR-V. A dealership is only as good as its service department and Serra’s is the best. Dwain’s contribution to your company’s success is immeasurable.
8/16/2024
Benjamin B. VERIFIED CUSTOMER
Very good service, he didn’t initially know where my car was after my oil change so he personally went out and drove into the building for me. Awesome service
8/16/2024
Sarah L. VERIFIED CUSTOMER
Dwain is amazing at his job!
8/16/2024
Antonina B. VERIFIED CUSTOMER
I brought my car in for an oil change. Cal checked me in and the work was completed in a timely manner. Cal was friendly and professional.
8/16/2024
James B. VERIFIED CUSTOMER
Phillip is a nice polite person.
He explained everything in detail.
He’s very knowledgeable,
A great asset to the Serra team.
8/16/2024
Melissa B. VERIFIED CUSTOMER
Timothy was very helpful.
8/16/2024
Naomi H. VERIFIED CUSTOMER
Efficient, kind and helpful
8/15/2024
Sarah B. VERIFIED CUSTOMER
Dwain Scheller is absolutely wonderful! Thank you Dwain for your awesome care for the customer!
8/15/2024
Michael B. VERIFIED CUSTOMER
Seems to really be customer focused.Great working with Cale.
8/15/2024
Helen U. VERIFIED CUSTOMER
I totally enjoy bringing my car there. The service guy I have most visits is Camden. He addressed me by my first name immediately and made me feel so at home. I would say your dealership is the very nicest, most professional and efficient one I’ve ever been in.
8/15/2024
Chloe V. VERIFIED CUSTOMER
We are so happy with Serra Honda for helping my daughter with the repair of the starter on the car she purchased from Serra only 3 weeks ago. We were more than thrilled when they offered to help us with the cost. She is starting college in a few days and we would have been lost if this happened when she was in Kalamazoo.
Thank you!
Jayne VanderKlok
8/15/2024
Elizabeth L. VERIFIED CUSTOMER
Happy to respond with satisfaction of diagnosis, service and speed of response
8/15/2024
Larry K. VERIFIED CUSTOMER
Dwain was exceptionally helpful and knowledgeable. The technician I talked to (Troy or Trey) was also an excellent resource and incredibly helpful. These two ambassadors for Serra Honda have won all my future business!
8/15/2024
Alan M. VERIFIED CUSTOMER
Service was performed quickly and they gave me relevant information about my car and its future requirements
8/15/2024
Michael G. VERIFIED CUSTOMER
Conner was excellent! He squeezed us in to meet our schedule and got my steering wheel straightened out on our new Pilot. Best service I’ve had in a long time!