Your service team did great! However I am disappointed in how easily you can scratch the instrument panel plastic 'cover'. Upon trying to clean it with a soft cloth, a multitude of scratches resulted. Doesn't bode well for my opinion of Honda cr-vs
8/13/2024
Michelle C. VERIFIED CUSTOMER
Dwain always does a great job. He is willing to work with me and explains things in a way that I can understand. I always request to work with him.
8/13/2024
Meghan S. VERIFIED CUSTOMER
Very professional
8/13/2024
Sandra R. VERIFIED CUSTOMER
Got me right in as scheduled
8/13/2024
Joan R. VERIFIED CUSTOMER
Very professional and personable. He explains what was done clearly.
8/13/2024
Shirley T. VERIFIED CUSTOMER
Very good service.
8/13/2024
Austin W. VERIFIED CUSTOMER
Very quick & simple process
8/13/2024
Douglas S. VERIFIED CUSTOMER
I think Dwain does a great job for Serra Honda! He's friendly, efficient, and I know I can trust him when it comes to recommending repairs. He's not trying to sell me stuff I really don't need.
8/13/2024
Keith Y. VERIFIED CUSTOMER
Dwain Scheller is the only reason we come back to the dealership for service. We appreciate his honesty and customer service that he provides over and over again.
8/13/2024
Kris B. VERIFIED CUSTOMER
Cam was totally professional as a representative of Serra, as a whole. Said professionalism was evident in the Service area, as well.
I was informed of progress in the service of my vehicle. I attribute that quality to his care and concern of customers. I found that to be quite refreshing, these days.
All in all, my vehicle service was prompt, professional & very appreciated.
Cam was a Rock Star!
Warm regards
Kris B
8/12/2024
Logan D. VERIFIED CUSTOMER
Everything went perfect and Dwain was great!
8/12/2024
Nomsa N. VERIFIED CUSTOMER
Thank you Dwain! He’s always so kind and informative. I leave with so much trust and a great experience.
8/12/2024
Amy F. VERIFIED CUSTOMER
I have always been pleased with my service and the friendly staff
8/11/2024
Andrew H. VERIFIED CUSTOMER
Cale was great.
8/11/2024
Kathy K. VERIFIED CUSTOMER
The only place I have service performed
8/10/2024
Matthew W. VERIFIED CUSTOMER
Dwain once again was amazing. He’s one of the best!!!
8/10/2024
Kousik C. VERIFIED CUSTOMER
Ok
8/10/2024
Gary G. VERIFIED CUSTOMER
Cale was fantastic. He kept us informed about the services being performed and any subsequent changes as they occured. Plus, when given the go ahead, he had the parts on the way and the work scheduled. As a customer, it was reassuring to receive such informed service.
8/10/2024
Jerry C. VERIFIED CUSTOMER
Cam was very helpful and the service crew fixed the issue the same day!
8/10/2024
Peter S. VERIFIED CUSTOMER
Cale is my Service Advisor going back to just weeks after we purchased our 2022 CR-V Hybrid at Serra Honda. It is a bit of a “trek” from our home in South Haven to Grandville but I will not take our vehicle anywhere else - I have that much trust and confidence in this dealership and Cale in particular!
All Honda dealers are not the same. This is our third Honda so I have valid points of comparison going back 30+ years.
I can sum up Serra Honda and Cale Bemke in just two words: TOP NOTCH!