I want to say a big thank you to Valerie, she was so helpful and very professional. I really appreciate her professional assistance and feedbacks. Because of the excellent services provided, I will always bring my car to Honda of Katy for general maintenance and servicing, and will also recommend Honda of Katy to family and friends.Thanks once Valerie, I really appreciate
8/11/2018
Thomas W. VERIFIED CUSTOMER
We have have hadcome back for follow up repairs and there has been several day delays in the repairs but always kept us informed. Very nice personnel! They explain everything!
8/11/2018
Aubrey G. VERIFIED CUSTOMER
Nathan was professional and very helpful. His explanations were clear and reasonable
8/10/2018
Dalin E. VERIFIED CUSTOMER
Valerie was great. Service was quick and the estimated costs were accurate.
8/10/2018
Amanda P. VERIFIED CUSTOMER
Glad they were able to find the actual problem with my sunroof and ensured I should not have the same problem again.
8/10/2018
Ginny W. VERIFIED CUSTOMER
Great service of my car as well as great service from the "parts" desk who went above and beyond to help me w/my remote key
8/10/2018
Taylor B. VERIFIED CUSTOMER
Excellent service! Excellent advisor!
8/10/2018
Tung N. VERIFIED CUSTOMER
Yes. He's very helpful.
8/10/2018
Jose O. VERIFIED CUSTOMER
Freddie did a great job helping me a lot, he is an excellent person to us as clients! Thank you 100 times I’m very happy Honda
8/10/2018
Ruth H. VERIFIED CUSTOMER
Once parts were ordered and received it still took 4 days to “finish” my car. I received a text saying it was completed on Tuesday night (July 31st). When I arrived Wednesday evening I was told it wasn’t yet ready but would be ready shortly. An hour later I was told it was done, was told I would get my paperwork emailed to me instead of given to me at the counter because they were too busy. Once my car was brought out there was one repair that had not been completed and the service manager I was dealing with could not be found. Someone else helped me and got the problem resolved but when the service manager did appear he was a bit rude about the situation. Poor service overall.
8/9/2018
Rebecca B. VERIFIED CUSTOMER
Freddie was really nice and explained everything they were going to do to figure out what was going on with my car. The whole team was very speedy, knowledgeable and compassionate. Honda Cars of Katy is great!!!!
8/9/2018
Andy L. VERIFIED CUSTOMER
My service experience was great. Nathan Perez took really good care of me and my car thank you
8/9/2018
Lidia C. VERIFIED CUSTOMER
Great service and good communication
8/9/2018
Larbi C. VERIFIED CUSTOMER
I like your service...also a nice service of sir David and his team...thank you so much.
He boys remercie beaucoup..super service..Monsieur david...merci.
8/9/2018
Shane V. VERIFIED CUSTOMER
David Acuna helped me out with a small windshield crack. He even went ahead and had a technician quickly see it with me in a jiffy and put me through for service. I was amazed how fast I was helped and talked through the service. Awesome service staff! (even with little jobs like this).
Not only was I greeted with great customer service with David but also at the parts desk. There, Nicholas Pearson helped me find and get what I needed quick and easy! The great part was the desire to help me out and the ease of it all. I have had no issues with the 2 years I have been coming to this location regarding customer service, it keeps me coming back.
8/9/2018
Alishbah L. VERIFIED CUSTOMER
Nathaniel did a wonderful job
8/9/2018
Clesio . VERIFIED CUSTOMER
Freddie was very helpful, and explained in detail and made it very easy to understand. I will definitely be back!
8/9/2018
Brandon J. VERIFIED CUSTOMER
Joshua and the other staff members were always friendly during each of my visits to get my warranty work complete!
8/9/2018
Rahma T. VERIFIED CUSTOMER
The emloyee who did the service was supper nice and excellent.
8/8/2018
John L. VERIFIED CUSTOMER
Almost 2 hours for my first oil change and tire rotation (with an appointment). There were empty bays at the quick service center and I should have been offered to go there for immediate service of these simple items. The service was ultimately fine, it just took too long. I'll no longer make appointments and just call the quick service center for routine stuff.