As usual, the customer service at Honda Katy was SUPERB. Nathaniel was courteous, knowledgeable,and professional.All of the staff with whom I interacted were helpful and attentive.I am definitely a return customer and would recommend Honda Katy to anyone. Be blessed.
7/22/2018
Gilbert S. VERIFIED CUSTOMER
Service was great, my car was inspected and service items identified to assist me with taking care of my car. I am very satisfied with the service provided by Danyelle and the Honda team. Thanks
7/22/2018
Susan U. VERIFIED CUSTOMER
I was quoted $49 for an oil change but was charged $79 for Mobil1. I argued the point that my owners manual recommendation stated recommend Genuine Honda Oil. I was told afterwards that the dealership would have to order the oil. My expectations of Genuine Honda did not meet what I paid for or received. I have 300K miles on this car and do not want to deviate from the owners manual recommended oils not alternate oils much less the price difference.
7/22/2018
Delilha G. VERIFIED CUSTOMER
Everyone was very professional and helpful
7/22/2018
Frank L. VERIFIED CUSTOMER
Professional and courteous will return
7/22/2018
Jose S. VERIFIED CUSTOMER
Valerie was really kind
She explained me all the technical details of what happen with my
Honda top noch employee
7/22/2018
Monaliza G. VERIFIED CUSTOMER
Nathaniel was an excellent professional, very attentive and polite.
7/21/2018
Renee R. VERIFIED CUSTOMER
:-)
7/21/2018
Gordon N. VERIFIED CUSTOMER
Excellent service by Mr. Jose Acuna, very friendly and accommodating.
7/21/2018
Harry K. VERIFIED CUSTOMER
Fast service. Great customer experience.
7/21/2018
Doug J. VERIFIED CUSTOMER
David Acuña and Taylor Bohuslav were fantastic
7/21/2018
Sashi M. VERIFIED CUSTOMER
Good service
7/21/2018
Matthew K. VERIFIED CUSTOMER
Josh was polite and good at interfacing with customer. However, the problem was not fixed. Again. Engine dies completely during idle mode. Lane departure mitigation message appears on the dash. Then instructions to put the car into park and press start to start the car again. This happens regularly in traffic and is UNSAFE!. I dropped the car in June for the same problem which they did not repair. I do not live in katy so it’s a long drive and has been a total over 2 weeks out of commission. What will management do to make this right?
I will not
7/21/2018
Ben M. VERIFIED CUSTOMER
He made our transition from Russell and Smith so smooth and we finally felt as we found a technician we could “trust”
7/21/2018
Mark R. VERIFIED CUSTOMER
Valerie was great!
7/21/2018
Sara C. VERIFIED CUSTOMER
Great service!!
7/20/2018
Karen P. VERIFIED CUSTOMER
Took great care of me to identify and fix the problem promptly.
7/20/2018
Yvonne Q. VERIFIED CUSTOMER
Professional, cordial and courteous!!!
7/20/2018
Aurelio R. VERIFIED CUSTOMER
Excelente.
7/20/2018
Willy B. VERIFIED CUSTOMER
Communications was excellent. Always keeping me updated. Very professional and courteous