Took lot less than anticipated. Ashley was very helpful and pleasant to work with.
6/11/2018
Jean C. VERIFIED CUSTOMER
Nathaniel was very attentive and helpful in handling everything with this service.
6/11/2018
Vinod S. VERIFIED CUSTOMER
I was very satisfied with the service provided
6/11/2018
Ricardo C. VERIFIED CUSTOMER
Nathaniel did a good job explaining the new process, which worked very well. Very good experience!
6/11/2018
Natalie H. VERIFIED CUSTOMER
Friendly staff and very nice facility! The loaner car was an excellent bonus.
6/10/2018
John A. VERIFIED CUSTOMER
Worst experience and the problem still existd
6/10/2018
Asam N. VERIFIED CUSTOMER
I asked to check electronic steering light. It was not fixed and even not explained what we need to do. I asked to replace keys batteries but not done. Thank you
6/10/2018
Amanda R. VERIFIED CUSTOMER
Friendly staff. Quick service. Driving my car around a little fast.
6/10/2018
Paul O. VERIFIED CUSTOMER
I was pleased with your service. Thank you.
6/10/2018
Rabeya A. VERIFIED CUSTOMER
So amped to go again. Until next time!
6/10/2018
Cecilia T. VERIFIED CUSTOMER
Eric was courteous and happy to answer my questions and concerns about my pilot. Thank you!
6/10/2018
Angela H. VERIFIED CUSTOMER
Everything was explained very clearly.
6/10/2018
Kevin P. VERIFIED CUSTOMER
When I made the appointment I told the person I needed the rear window breaklight cover replaced. It was not the lady that helped me that day,.apparently though no one paid attention to what I needed done because I was told that I would have to come back in three or four days because the part was not in stock. They had eight days to be sure the part was there prior to my appointment. Now I have to take another half day of vacation and sit in your waiting room for another 2 to 3 hours once they get the part in.
6/10/2018
Noreen B. VERIFIED CUSTOMER
They did not do a complimentary multipoint inspection of my honda civic this time! They just change my oil and oil filter...I purchased the lifetime change oul by the way. And only now that they did not do a multipoint inspection, I was just wondering..aside from that, services I have been getting were excellent.
6/10/2018
Diane R. VERIFIED CUSTOMER
I think each visit should not have only one option category for service provided. Every visit is not excellent. Some can be okay. We are not given enough options.
6/10/2018
Ashley N. VERIFIED CUSTOMER
Everyone was super nice and way nicer than the service department (where I get the oil change usually). Thanks for a great experience.
6/10/2018
Quintin A. VERIFIED CUSTOMER
All member were very professional and courteous!!!
6/10/2018
Sharleyne S. VERIFIED CUSTOMER
Great at customer service
6/10/2018
Nephrtite A. VERIFIED CUSTOMER
I was pleased with my service advisor but NOT WITH THE “SERVICE” received. After being told of the EXORBITANT price of fixing my sunroof, I was told that the mechanic wouldn’t be able to close my broken sunroof without paying the 5 hours of labor, even though the job would only reportedly take 2 hours. After paying for the diagnosis, I returned home. I am a Registered Nurse. I was able to go on YouTube and watch a video and close the sunroof that I told couldn’t be closed without paying $1000. I disconnected the motor and am disgusted with the attempt to be robbed by the dealership I purchased my vehicle from in 2011. I am saddened that being a loyal customer is not rewarded by Honda Cars of Katy.