I was not told that the office closed early. The sign on the shop said 6:00 closing time. I left work early, paid for an uber and the shop was closed when u got there at 4:30. I received no apology, nothing from erika. She never called to say the office hours had changed. I will not be servicing my car their again unless I am credited the $40 worth of uber charges. She has no clue about customer service. Never have I been treated like that.
4/29/2020
Loren G. VERIFIED CUSTOMER
Leo Munoz handled my vehicle service in a very efficient and thorough manner.
4/29/2020
Jennie B. VERIFIED CUSTOMER
Great service. Thank you!
4/29/2020
Gerri F. VERIFIED CUSTOMER
Thank you Erica. Great service today and honest with setting expectations
4/29/2020
Solis Miguel. VERIFIED CUSTOMER
Very helpful.
4/29/2020
Ronald P. VERIFIED CUSTOMER
First of all I went in on Friday April 17 & I was already upset having to take off from work to go in for a check engine light. Mind you I’ve only had the car for about 7 months & I've been in a few times to fix different things. And all the associate could say you bought a used car. I get it! I’ve bought a brand new car before and in the first year put about 50,000 miles on it and never once went in besides oil changes. So for me that’s a cheesy answer! & 2nd of all I personally don’t think I should be paying for rentals for my car to be fix if it ain’t my issue. & especially if people are going to be ignoring my calls and giving updates 1 a day.
4/29/2020
Rafael H. VERIFIED CUSTOMER
Great, kind personal that mames you feel valuable.
Thank you ver y much!
4/28/2020
Kurt S. VERIFIED CUSTOMER
Great place, Great service,
4/28/2020
Alberto M. VERIFIED CUSTOMER
Very cooperative
4/28/2020
Patricia S. VERIFIED CUSTOMER
Great service and wonderful welcoming!!
4/26/2020
Cesar P. VERIFIED CUSTOMER
Im a mechanic with 25 years of experience i dropped off my camaro with 30k miles for a simple brake job. One hour later i get a call telling me that i need new rotors for $1,700, your employee gave the most absurd explanation.
DONT INSULT YOUR COSTUMERS INTELLIGENCE THANKS
Keep the $100 for removing one of the fron wheels
You just lost an insignificant customer
4/25/2020
Brady S. VERIFIED CUSTOMER
Leonardo did a great job
4/25/2020
Jerry C. VERIFIED CUSTOMER
His attention to detail and customer service
4/24/2020
Mark S. VERIFIED CUSTOMER
As always a great experience at Guaranty Chevrolet
4/24/2020
Ernest E. VERIFIED CUSTOMER
I received great service from Ms. Erika , will definitely be back . Thanks