Leonardo was a great help as well as Luis, the shuttle driver that brought me to my house and to pick up my vehicle.
10/23/2019
Edgar S. VERIFIED CUSTOMER
Erika really did helped me alot... I really appreciated. Your service is a 10. Thank you guys.
10/23/2019
James/ Wendt. VERIFIED CUSTOMER
Erika is great.
10/23/2019
Patricia M. VERIFIED CUSTOMER
Great experience
10/22/2019
Carlos O. VERIFIED CUSTOMER
Andrew has gone above and beyond to make a wrong very right. I appreciate all he’s done so far and look forward to continue working with him until my issue is resolved. Andrew also made sure that I had a shuttle pick me up after work to go get my car and the driver Luis was an awesome guy! I look forward to another survey once all is completed with my tires issue. Thanks Andrew and keep doing what you do to make customers happy.
10/22/2019
Roy V. VERIFIED CUSTOMER
Great Service
10/22/2019
Peter M. VERIFIED CUSTOMER
I was a bit hesitant going into a dealership (had a couple of bad experiences).
But Andrew handled the whole process with total professionalism,
Very happy with the experience
10/22/2019
Francisco A. VERIFIED CUSTOMER
We made the appointment a week in advance, I took my truck at 9:30 am never got an update until I called at 4:30 . My truck never got looked at . I missed a day of work. I asked for a loaner They wanted to give a bolt I said that I couldn’t fit my tool in that car so on the paper work they put that I refused a loaner. But they didn’t put why. This is the fourth time that i take the truck for the same reason. It’s frustrating when you buy a new car to and you have more problems than a old car!!!!
10/22/2019
Gabriel M. VERIFIED CUSTOMER
Great customer service, quick to greet and get you what you need and on your way, some recommendations on services but without the hustle.
10/20/2019
Roque R. VERIFIED CUSTOMER
Ricardo is a great guy that makes the process easy
10/20/2019
Connie M. VERIFIED CUSTOMER
I have received great service from Jerry and Andrew. I was very well informed what was happening.
10/19/2019
Renee R. VERIFIED CUSTOMER
Ricardo was very efficient and mindful of my time!
10/19/2019
Lab Corp. VERIFIED CUSTOMER
Job well done????
10/18/2019
Mary C. VERIFIED CUSTOMER
So quick and professional!!
10/18/2019
Audel G. VERIFIED CUSTOMER
Leo was great, he made a very difficult situation into an enjoyable experience. I am glad Leo was the one to help me out.
10/18/2019
Carlos O. VERIFIED CUSTOMER
Andrew has always been professional but I am deeply dissatisfied with the misinformation I was given 3 weeks ago by the tech. I plan on emailing top management because of the lack of good inspections I’m now looking at having to buy 3 new tires since I had to buy one today due to a flat. It’s a long story but I can tell I’m NOT happy.
10/18/2019
Tom T. VERIFIED CUSTOMER
Andrew was great! He was very welcoming and knowledgable in answering any questions I had about our vehicle. He made sure my mom and I were confortable while waiting for service on our vehicle. I returned another day to replace a switch and Andrew came through once with his positive demeanor and helpful responses to my questions. Because of this we will be happy to return when we need service and parts. I recommend family and friends. Lionel is also great over in the parts department. Keep up the good work hiring the best.
Tom
10/17/2019
Mohamed Y. VERIFIED CUSTOMER
I BOUGHT A 2018 chevy camaro for sunroof work,and it was not fixed,my car was in bumper to bumper warranty,and i have been told they cannot fixed the sunroof since someone was else has touch the sunroof,but for your kind information i have given the car to simson chevrolet to fix the sunroof and they told me they have to order the parts and its going to take 2 weeks they also give me the work paperwork,thats the reason i bought the car at guaranty chevy because the part was available to you guys,but im not happy with the service,secondly jery my service advisor was on off for 2 days,will never come back again
10/17/2019
Wilson, Steve. VERIFIED CUSTOMER
Erica was great very professional
10/17/2019
James H. VERIFIED CUSTOMER
Oh my goodness, Ricardo was awesome, he bent over backwards to make sure I was taken care of. I cannot even to begin to say how thankful I am to him. Had brought my car in over the weekend and after paying over $1500, for repairs, to come home Tuesday to see a puddle underneath my car. Brought it in and was told my water pump was bad. Another $1200. He took the time to reach out to GM and point out that my family have been loyal GM buyers. He was able to get GM to help with the cost. Knocked it down considerably. You need more Ricardo's