The customer service personnel was great! Perhaps a better scheduling program may help personnel and service workers be more efficient? If it had not been for the great service, the wait would have been discouraging.
3/15/2019
Mr. Michael. VERIFIED CUSTOMER
Our service writer, Leo, was friendly, helpful, and called when our Equinox was ready for pickup. Additionally, Leo took time to explain settings for our back camera, thanks Leo!
3/14/2019
Nika M. VERIFIED CUSTOMER
I’m disappointed with the service and how my concern was handled. The dealer could not keep a cohesive answer on the process. Three weeks in, I drove by the dealer to check on my vehicle and was told they were waiting for parts stilll, half and hour later I revived a call that the vehicle was ready, but they need to finish up paper work (and would release wth vehicle and send me a copy later). Visit the dealer, the manager came out and told me we need to discuss something on his office, no people skills and lecture me about his experience on doing this for over 20 years. I asked him why was I in his office, no clue on the answer. I asked him if they at least washed my car, he said that part of the service. Well, the car came out very dusty, clearly no wash. What impressed me the most is the clear lack of culture in this dealer, everyone seems ready to clock out and no sense of pride on their work. I felt that I was bothering them by asking why my car took so long and what was wrong with the vehicle.
3/14/2019
Delia R. VERIFIED CUSTOMER
I’ve been getting my oil change for 9 yrs an I went in today an now it’s 50$ bucks , I’ve noticed jiffy lube an Midas prices are still same 29.99$ that’s what I paid with Chevrolet. You just lost a customer an I was doing oil changes every 3 months. To bad for me
3/14/2019
Mr. Jesse. VERIFIED CUSTOMER
He was very polite and understanding. He was able to explain exactly what the needs of my vehicle were and help me understand.
3/14/2019
Geoff J. VERIFIED CUSTOMER
Great job. Thanks!
3/14/2019
Elisa H. VERIFIED CUSTOMER
Erika is Very nice and attentive. She was pleasant and displayed excellent customer service.
3/14/2019
Mrs Elizabeth. VERIFIED CUSTOMER
It was a pleasure having Erika assist with my visit. She was prompt, knowledgeable and very friendly. I’ve come to expect great service at Guaranry Chevreoo and Erika did not disappoint. Thank you!
3/14/2019
Austin L. VERIFIED CUSTOMER
I am satisfied with the majority of the work. However, I have now had a squeaky steering wheel looked at twice (Sep 2018 and Mar 2019) and the wheel still squeaks (one day after it was “repaired” again).
3/13/2019
Mr Martin. VERIFIED CUSTOMER
Excellent
3/13/2019
Andrew M. VERIFIED CUSTOMER
I was pleased with the good, quick, helpful service
3/13/2019
Mrs. Sonia. VERIFIED CUSTOMER
Thanks
3/12/2019
Mr. Alberto. VERIFIED CUSTOMER
Awesome experience
3/12/2019
Gary C. VERIFIED CUSTOMER
Albert was not told or informed the correct information on how long it would be to get my car back.
3/12/2019
Mr Edward. VERIFIED CUSTOMER
Erica was extremely helpful prompt professional and And represents guaranty Chevrolet extremely well.
3/10/2019
Timothy D. VERIFIED CUSTOMER
The whole experience was excellent
3/10/2019
Carlos P. VERIFIED CUSTOMER
Ericka was very helpful and had my truck back done quick very happy about that . Thank you very much
3/10/2019
Mr Raul/Ruiz. VERIFIED CUSTOMER
Thanks Oscar and the mechanic team for all the great service that you provided to me
3/10/2019
Willie C. VERIFIED CUSTOMER
Erika was very attentive, kind, and knowledgeable. She kept me informed about the progress of my vehicle maintenance. A real star of the team.