Service was fine, but the service took twice as long as stated
1/29/2019
Joel S. VERIFIED CUSTOMER
Vey good
1/29/2019
Ms Maria. VERIFIED CUSTOMER
You kept my car too long. Andrew & Louis is good
1/29/2019
Ernesto C. VERIFIED CUSTOMER
Not happy at all. After spending $2,200 in repairs in one month I still don't know if my car is safe to drive. After both visits dealership failed to check engine mounts even though that was part of request. I even had to pay for a week rental, not doing that again.
1/28/2019
Laura M. VERIFIED CUSTOMER
Erika was amazing !! Very attentive and forward with the service. Thanks for making the process painless!
1/27/2019
Corie T. VERIFIED CUSTOMER
I understand needing to test drive the car but to not replace a quarter tank of gas is absolutely garbage. Especially when I drive out of my way to come to guarenty because I have always had such great service, but the gentleman who told me that my gas wasnt replaced for a 40 mile testdrive was so unhelpful. I am very angry and upset. I will not be back!
1/27/2019
Garreth R. VERIFIED CUSTOMER
Quick and easy experience. Extra services offered but not forced upon me. Oscar was helpful and informative without being pushy.
1/26/2019
Hannah B. VERIFIED CUSTOMER
Oscar did a good job communicating with us and helping us figure out what to do. Nice guy!
1/26/2019
Mr Francisco. VERIFIED CUSTOMER
Oscar did an awesome job. I think the only thing is that they need to update your customer more often, I drop my truck off on Tuesday and didn’t get any updates until Thursday around 5:00 pm . I text and left vice messages and never got a call back . I understand that they are swamped with work. But an update goes a long ways.
1/26/2019
Juan\Martha P. VERIFIED CUSTOMER
Very satisfied with all the help that Erika Alvarez gave us. Very knowledgeable, and friendly!
1/25/2019
David B. VERIFIED CUSTOMER
I had a 7:00 AM appointment. At 7:03 AM the advisor arrived and asked why I was there. I expected them to know why since it was required to make an appointment. He then told me that the technician would start on my car once they arrived at 8:00 AM and should have it completed by 9:00 AM. I asked about a shuttle and I was out informed it would start operating at 7:30 AM.
When making my appointment I was not informed of any of these.
This was not a good experience. Obviously they did not respect my time. On top of it I was quoted approximately $120 for the oil change. It turns out this was a free oil change and was provided at no charge. On my invoice the cost was $50. Wow. What a mark-up.
Not sure I will be back.
1/24/2019
Gerardo L. VERIFIED CUSTOMER
Erika did her job well.
Five stars
1/24/2019
Cathy M. VERIFIED CUSTOMER
Great Service by Andrew. Always answering my questions to the best of his ability as well as looking into solutions to any of the concerns I may have.
1/23/2019
Patricia D. VERIFIED CUSTOMER
Very professional and Courteous
1/23/2019
Toby W. VERIFIED CUSTOMER
Mr. Andrew is a very nice guy, he takes care all my questions and concerns. Five stars service.
1/23/2019
Mr Jeffrey. VERIFIED CUSTOMER
Thank you Guaranty Service Dept!
1/23/2019
Santa Ana. VERIFIED CUSTOMER
Awesome staff
1/23/2019
Yesenia G. VERIFIED CUSTOMER
Oscar was friendly and provided great customer service!
1/23/2019
Mrs Kathy. VERIFIED CUSTOMER
I was treated with great kindness and courtesy by everyone, especially Oscar and the shuttle driver.
1/23/2019
Ms Sandra. VERIFIED CUSTOMER
I was well pleased with the service provided!!! Thank you!!!