Erika is very helpful. She was prompt with letting the status of my car. She send me updates during the day.
Thank you for your help
4/6/2022
Jesus G. VERIFIED CUSTOMER
After receiving my vehicle, I found multiple scuffs in the interior (front section) of the vehicle. I did contact Erika (service department) via text and sent her pictures of scuff marks and a video showing how the emergency button doesn’t function well anymore. I’m hoping the dealer will cover the damages, and that they will fix the emergency button as it was working perfectly before it was left at the dealer. Erika was very friendly but not sure if I was supposed to pay for a rental car since my contract states that I rental coverage (Major Guard), she did say she was able to give us her rate and it wasn’t a lot of money but I just wonder if I really had to pay. Contract quotes, “WE will pay the charge to rent a replacement vehicle or pay public transportation up to $40 per day and a maximum of $240 per repair visit if the VEHICLE is accepted for repairs or services covered by either YOUR New Vehicle Limited or Powertrain Warranty or this Contract”. The problem was the infotainment system was acting up and that was covered but the rental wasn’t. I honestly find that very weird.
4/4/2022
Marcy T. VERIFIED CUSTOMER
Every one they I come in contact with was very helpful and helpful.....I have always had a great experience at Guaranty Chevrolet.
4/4/2022
Alan F. VERIFIED CUSTOMER
I took 2019 chevrolet colorado z71 for oil change tire rotation, stereo problems and whole suspension problem/noise. I got it back with scratches and rear bumper pushed in close to the bed, I was told that by greasing my tailgate would resolve my problem with my suspension problem/noise. The grease that they put got all over my rear bumper and I got my tailgate scratch. And many other problems. It's very disappointed that been a loyal customer to Guaranty Chevrolet it keep getting the same treatment which is very bad. Luckily my service guy (Ricardo) it's always on top of my vehicle and all the time resolve my problems.
4/4/2022
Latrice Smith. VERIFIED CUSTOMER
Nothing was explained to me about my vehicle. This was not the service I was use to when dealing with Chevrolet. Nothing was handled in a professional matter.
4/3/2022
Jesus D. VERIFIED CUSTOMER
????????
4/2/2022
Joel A. VERIFIED CUSTOMER
Excellent service great team
4/1/2022
Laurie H. VERIFIED CUSTOMER
Erika always makes sure my car is up to date on all services. She is very good.
4/1/2022
Terry M. VERIFIED CUSTOMER
James did an excellent job
3/31/2022
Nancy V. VERIFIED CUSTOMER
It was a nightmare and I'm still going. Took up over a week just to find out the problem, It seems like they barely worked on it and they threw a rental at me I know I'm paying that I frequently called for updates and never got him back.
3/31/2022
Ruben D. VERIFIED CUSTOMER
Erika was professional and did what she said she would do. I will only take my trucks to Guaranty.
3/31/2022
Jim R. VERIFIED CUSTOMER
It was a AAA 40 Point Inspection.
3/31/2022
Stacy M. VERIFIED CUSTOMER
Lei Took care all my issues and kept me informed wouldn't take my car anymore else
3/31/2022
Daniel N. VERIFIED CUSTOMER
Erica and all your staff are THE BEST in the West. I live in Hacienda Heights and don't mind the drive to your dealership because I know I will always get the Very Best customer service with Garanty Chevy..im proud to say Erica is all ways Happy to greet all her customers who trust in your dealership..giving them the Very Best Service experience..Thamk You Erica for keeping me happy and satisfied with your service..i will keep telling everyone about the Best place for service because of your care and hospitality are what makes Garanty Chevy #1..Thank You too mgs.Lee for managing a great team!
3/30/2022
Hector G. VERIFIED CUSTOMER
Came in for an oil service, truck fan does not shut down, a/c doesn't work.
3/30/2022
Alan A. VERIFIED CUSTOMER
They got me in right away and handled a big problem on my brand new vehicle.
Ericka was awesome.
3/30/2022
Jeffrey S. VERIFIED CUSTOMER
Thank you James!
3/30/2022
Brian P. VERIFIED CUSTOMER
Erika was super friendly and helpful.
3/30/2022
Mark P. VERIFIED CUSTOMER
Very satisfied with the service he was up front about all the questions I asked him and there was no BS thank you
3/29/2022
Zuniga Ernesto. VERIFIED CUSTOMER
This was my first visit at this Chevy. And the Customer service was great.