A little long for oil change.(Over 2 hrs). Tks for service.
4/24/2021
Susan G. VERIFIED CUSTOMER
Ricardo has great customer service and is very informative.
4/23/2021
Suzanne F. VERIFIED CUSTOMER
Love Guaranty Chevrolet!
4/23/2021
Mo H. VERIFIED CUSTOMER
Erika was very friendly and very knowledgeable. Thank you
4/23/2021
Diego G. VERIFIED CUSTOMER
Good service
4/23/2021
Jennifer L. VERIFIED CUSTOMER
I made an appointment a week in advance for a routine oil change and a 15K check up.. I arrived at 8:10am, my appointment was at 8:15am. I did not leave the dealership until almost 12 noon. Why??? If you are experiencing staffing issues please let the customer know so we can make arrangements, or perhaps reschedule to another day. Super disappointed since I normally receive great service:(
4/23/2021
Alex S. VERIFIED CUSTOMER
Quality of work was good but had to wait 15minutes to get helped even if I had an appointment. 1 person was busy in the phone and another decided to go to lunch as I waited.
4/22/2021
Kim H. VERIFIED CUSTOMER
She was very professional and helpful.
4/21/2021
Ricardo P. VERIFIED CUSTOMER
Nice customer service friendly
4/21/2021
Meryl S. VERIFIED CUSTOMER
Great. Thanks
4/21/2021
Miguel Q. VERIFIED CUSTOMER
Excellent service and very nice people thank you
4/21/2021
Alvaro O. VERIFIED CUSTOMER
Muybien
4/21/2021
Craig L. VERIFIED CUSTOMER
Another great job. I bring 2 vehicles into Guaranty Chevrolet for service over the last several years. Always happy with the work and customer assistance. However, I do have a few suggestions for additional support the leadership can provide to the service representatives:
1. For E- and plug in vehicles - consider charging them up if they are in the shop for more than a day. Would be an easy customer service move.
2. For rentals, consider waiving charges for customers that have multiple services completed and they are without a car for more than a day.
Otherwise, good job.
4/21/2021
John R. VERIFIED CUSTOMER
Worst service I have received with my time at Guaranty Chevrolet. I couldn’t believe I didn’t get an update the day i dropped my vehicle off. I have been a customer for over 3 years and to get this service is truly disappointing. I will take all my service needs to another Chevrolet dealer.
4/21/2021
Brady S. VERIFIED CUSTOMER
Leo was very quick and prompt with the car.
4/20/2021
Alberto R. VERIFIED CUSTOMER
Without a doubt, Erika gave me such a great experience when dealing with the repair of my truck. She made the whole process simple and easy. Her excellent customer assistance will definitely bring me back when I require repairs again.
4/18/2021
Tony J. VERIFIED CUSTOMER
Ricardo has gone above and beyond whato give me the best service possible.
4/18/2021
Ming L. VERIFIED CUSTOMER
Thanks Erika for taking care of my car service!
4/17/2021
Cynthia M. VERIFIED CUSTOMER
thank you
4/17/2021
George Y. VERIFIED CUSTOMER
Problems were discovered during oil change - all issuses were addressed n taken care of by Erika n mechanic Juan