Erika is the best she really help me out big time you go girl ????????????????????????
3/24/2021
Ricardo B. VERIFIED CUSTOMER
Erika alwsys provides an excellent customer service. Very professional.
3/24/2021
Michael B. VERIFIED CUSTOMER
Thank you Ricardo Perez.
3/24/2021
Yanira A. VERIFIED CUSTOMER
Erika's customer service is outstanding, I had been to a different dealership in the past and they only seem to care about numbers and did not deliver satisfaction.
3/24/2021
Jennifer A. VERIFIED CUSTOMER
I had an appointment and because I made it on the weekend they did not honor it. I had to reschedule.
3/23/2021
Alice D. VERIFIED CUSTOMER
During a very busy time Ricardo did what he could to help me with my vehicle and was able to get my car serviced very quickly.
3/23/2021
Victor C. VERIFIED CUSTOMER
Fue una atención muy buena por eso voy ahí se los recomiendo la atención que te ponen me parece formidable
3/23/2021
Miguel C. VERIFIED CUSTOMER
No comments
3/23/2021
Gabriela S. VERIFIED CUSTOMER
Recibí muy buen servicio,y estuve informada del servicio a mi carro,gracias.excelente trabajo ????????
3/20/2021
Teresa V. VERIFIED CUSTOMER
Was professional and knowledgeable.
3/20/2021
Joseph G. VERIFIED CUSTOMER
Thank you everything is fine. The work on my vehicle was done in a timely manner. I appreciate it. The service personnel were very good
3/20/2021
Carlos B. VERIFIED CUSTOMER
Leo was amazing and helpful.
Felt like I was being helped by one of my own family members there.
Will be bringing more business to that location because of Leo.
3/20/2021
Juan S. VERIFIED CUSTOMER
Todo fue excelente como lo esperaba gracias por tu atencion y profecionalismo
3/20/2021
Breanna M. VERIFIED CUSTOMER
I had an appointment for 10am for a simple oil change & tire rotation. Waited almost 20 minutes to be seen. I didn’t leave the dealership until 10:30. Was told my car would be ready within 2-3 hours, which would have been 2pm at the latest. I called at 3pm for a status. The receptionist informed me the car was still being worked on and would have the advisor call me back. I received a text 2 mins later stating “your car is in good hands” and I would receive a call when an update was available. I received a call at 3:52pm that my car was still being worked on but would be ready within 20 mins & was going to be complimentary washed so i could be there by 4:30 but had to be here by 5pm to pick up my car! I was given a notice at 3:55 to pick up my car by 5pm and it wouldn’t even be ready until 4:30? Giving me a 30 min window to pick up my vehicle.
I had to find a ride because my original ride was no longer available. When I showed up, at 4:45, my order wasn’t closed out and couldn’t be helped by the cashier. She had to flag any available service advisor down to close out my service order so she could cash me out. While I was waiting for this to happen, I could hear a customer complaining about belts & an advisor or manager arguing with them over a service. When the advisor or manager disagreed with the customer they blamed the customer’s interpreter because the customer is deaf. I found it extremely unprofessional & rude to blame a customer’s disability for any sort of misunderstanding.
I finally received my keys & cashed out. Nobody informed me where my car was, nobody asked me if I knew where my car was & nobody went over my service order with me. My car was not washed as I was told it would be. It took over 6 hours for an oil change!
3/20/2021
Kyung K. VERIFIED CUSTOMER
she is very kind.
3/20/2021
Tustin Cadillac. VERIFIED CUSTOMER
Leo got me in and out in a timely manner, I appreciated that.
3/19/2021
Valerie G. VERIFIED CUSTOMER
Not a good experience. Will never recommend or do any business at this Chevrolet location.
3/19/2021
Marie O. VERIFIED CUSTOMER
Very polite and professional with a great personality. It was a pleasure to work with him
3/19/2021
Javier S. VERIFIED CUSTOMER
Ericka was courteous, friendly, and helpful.
3/19/2021
Luis P. VERIFIED CUSTOMER
Erica was one of the best auto service advisors that I have ever worked with