Goudy Honda Auto Repair Service

I am extremely disappointed with the service I received at Goudy Honda and will ensure that neither I nor my family and friends return. Upon arrival, Ivan was curt and unhelpful, rushing me to authorize a $210 diagnostic fee for my 2024 HR-V (under 9K miles), which is still under warranty. Despite explaining the ongoing sensor issues and my car failing to start, I was given only a brief window to decide and was told I couldn’t add the diagnostic after the appointment. Additionally, I was not informed in advance that my recall service would take five to six hours, despite scheduling the appointment over a month ago. When I checked on my car at 2 PM, Ivan said it would be ready by 4:30, but by 3:30, I was told it was “ready early.” However, when I went to retrieve it, all the windows were rolled down, no protective film was applied to any contact areas, and there was no one available to hand me my car keys, forcing me to find them myself. Meanwhile, other customers received keys promptly in hand and had protective film on their vehicles. This raises concerns about possible discrimination. Therefore, I asked to be directed to Service Supervisor John Wilson. When I spoke with John to express my concerns, he misconstrued my complaint as a request for free service, rather than acknowledging my dissatisfaction with the lack of respect and professionalism. John did not provide any actionable steps, take any accountability or provide any reassurance. As a loyal Honda customer and owner of multiple vehicles from the brand, this experience was unacceptable and has left me with a lasting negative impression of Goudy Honda.

This is my third time Daniel assisted me with my car maintenance and he has always given me great customer service. Thank you for all your help and I will continue to take my car

Great job to helping to maintainance.

Great service, and very quick to deliver my car

Thanks

David is just awesome and quick with getting my car serviced.

Outstanding customer service. Thx you!

I am completely satisfied with the service. The courtesy shuttle for drop off and pick up was very convenient. Andy was very professional. He told us what to expect and he delivered. Thank you!

Mr. Yu is a great professional!!! Awesome work!

Ivan Castro is the best...thank you for all that you do.Much appreciated!!

Good customer service

Great service

Always get great service by Andy.

THE LOANER CAR POLICY IS NOT USER FRIENDLY. ANY DING OR SCRATCH IS REPORTED TO CUSTOMERS INSURANCE. TOO RISKY TO USE THE LOANER CAR. $500 DEDUCTABLE. YOU SHOULD LOOK INTO PROVIDING BETTER QUALITY SERVICE TO YOUR CUSTOMERS. THAT'S HONDA'S POLICY NOT OMAR'S

I had an exceptional experience with Daniel Tieu at Goudy Honda. His professionalism, knowledge, and friendly attitude made the entire process smooth and stress-free. He went above and beyond to ensure I was fully satisfied with the service. Daniel’s attention to detail and clear communication were impressive, and he made me feel like a valued customer. I highly recommend him to anyone looking for outstanding service. Thank you, Daniel, for a job well done!

Staff were very nice and all was done quickly and properly

Thanks

Good customer service. Responsive and courteous.

Daniel is my go to, always the best service when visiting Goudy Honda service department.

It cost 105 yuan to change the engine oil. It was too expensive. There was no special discount coupon. It was not revealed until the checkout. It was really scary.