Goudy Honda Auto Repair Service

good and fast

After the service was done, I was not notified to pick up. I waited 3 extra hours needlessly.

Chastity was awesome! She provided every bit of information I needed to keep my car running smoothly. Thank you ????

David provided EXCELLENT Service. True Professional.

Omar informed us of additional maintenance required, provided a quote for my original service as well as the additional one, didn't pressure me into choosing any option immediately, and directed me to where I needed to go next in the process.

I had a 8:30 appointment and I was on time for oil change and another thing but I didn’t leave till almost 12 pm.

Omar was professional and personable. He left a great impression of Houston Honda.

My tech did a a great iob and was very helpful. He was able to fit me into the schedule to service my car. He had great customer service, was very informative about my vehicle and was able to answer my questions and concerns. This is not my first time servicing my car there. So I’ve met many workers who were not very helpful and is rude. I’m glad I was able to work with David this time.

David was very accommodating and helped with me with all my needs and concerns with the car.

None

David is courteous.

No thanks for you service

David good and satisfied Advisor thank you for the good job in my Car ????????

Buen trato buen servicio y rapido

Good service ????

Excelent service, thank

Dropped off car for the recall repair @ 8:30am. Check in was fine. I was told it would probably take until 4 pm for the repair service and that I would be contacted when the recall repair was completed. I never received a confirmation that my car was ready. At around 4 pm I called my service rep 4 TIMES and never got through! I left a message to return my call and he never responded! I called the main service department number and was transferred to somebody else. This also went to message and this person NEVER CALLED ME BACK! At 5pm I had NO IDEA if my car was ready.I decided to return to the Goudy location. I found my service rep with his feet up at his counter talking to another employee. He had no idea who I was. I had to inform him that he was my service representative for the last year and just saw him this morning! Then he couldn't find my paper work which was lying right next to him at his station. I asked why he hadn't informed me when my car was ready. He claimed that he had called but was unable to leave a message. However, my message service was working fine at the time and he could have easily texted me. This is not an acceptable excuse. I am extremely disappointed with this unprofessional experience at a company that guarantees complete satisfaction.

Good service!

I trust David with our car. We are senior 78 yrs old we need someone we can trust. Will only allow him to take care of us.

Daniel Tieu have good customer service ????