David Vasquez is very professional always with the best attitude!!
11/24/2024
Ren Zhong. VERIFIED CUSTOMER
Thanks Neil He for help!
11/24/2024
David R. VERIFIED CUSTOMER
I could not believe it cost me $39.99 to get one of my tires patched!!! $40!!! That’s insane ! I made an appointment and still waited for 3 hours. The service advisor was nice and treated me with respect. The advisor also suggested I get my front and rear brakes replaced and the quote was $600+ each set ! That’s $1,200+ that’s ridiculous but is it? Or am I just too poor?
11/24/2024
Robert H. VERIFIED CUSTOMER
Service department need to Not change set dials on car. Car makes a rev sound when braking and acceleration.
11/24/2024
Nathan L. VERIFIED CUSTOMER
Helpful and friendly. Thanks, Andy!
11/24/2024
Eduardo M. VERIFIED CUSTOMER
Omar is very good and very professional
11/24/2024
Michelle M. VERIFIED CUSTOMER
Explained my options . Worked quick
11/23/2024
Hung G. VERIFIED CUSTOMER
Advisor was courtesy with customer .
11/23/2024
Angela D. VERIFIED CUSTOMER
I really appreciate the customer service David provided, he was attentive and recognized my needs as a customer. I will take my car back to Goudy Honda again. David was very knowledgeable on the feedback he gave me when I picked up car when it was ready after being serviced. Thank you David I really appreciate you!
11/23/2024
Jeannie L. VERIFIED CUSTOMER
VERY DISAPPOINTED. Had an appt at 7am on 11/21/24. Checked in 7:10am. David told not ready by 1pm since it was a big job. Was told will take 4-5 hrs for the recall fuel pump replacement and was not told to clear out back seat when booking the appt. Mechanic cleared Personal belongings which I preferred not to be touched by anyone. Called to check since the deadline of 1pm passed, no call to pick up my car. David finally called 2:56pm stated working on my car. He called back 3:36pm said ready to pickup. Only take about 40 mins to 1 hour max, NOT a big job. It’s because I was bypassed by other customers’ repairs with immediate payments while my recall repair was put in the back burner. GREAT business ethics or the LACK of. Is it how you treat your loyal customer since I bought 2 cars from your dealership? I didn’t deserve that kind of service. You failed miserably.
11/23/2024
Anchung C. VERIFIED CUSTOMER
Wilson is great
11/23/2024
Fabiola M. VERIFIED CUSTOMER
I set an appointment the night before, and was able to get an early morning slot. I arrived and was immediately attended to by Omar. I was notified of the scheduled maintenance, took care of the most pressing issues. The car was ready in the early afternoon and I was able to get on with my day. I was pleased with the service I received and the professionalism of your staff. I appreciate Goudy's prioritizing it's customers and I feel confident returning for all my auto needs.
11/23/2024
Wendy H. VERIFIED CUSTOMER
You're welcome.
11/23/2024
Sandra L. VERIFIED CUSTOMER
Service was great
11/23/2024
Cristina S. VERIFIED CUSTOMER
I was pleased with how quickly I was checked in and the efficiency of the service. The advisor did an excellent job keeping me informed throughout the process.
11/22/2024
Muhammad Mosa. VERIFIED CUSTOMER
Omar is a cool guy. I had a coupon eith a oil change with something else, but unfortunately it’s not valid for this visit, but Omar gave me the chance to use it in my next visit by signing it. He’s friendly, and shared with me recommendation that I need to do with my vehicle