I'm not sure how your text messaging system works but before I left Mr. Yu's desk at the service drive, he confirmed my information and I got the welcome text as well as an estimated 4 hour wait, I did not have an appointment. Towards the end of the service,approx 420/430pm, Mr. You called me stating that car had been completed for service sometimes ago and that he text me with the update however I never received any message from the drop off point to the call from Mr. Yu. I'm not sure if this was a system issue or if he was swamped with his workload that he could have forgotten, this window does not allow me to add screenshots of the message I first received.
10/20/2024
Pamela K. VERIFIED CUSTOMER
Good and friendly service
10/20/2024
Pablo N. VERIFIED CUSTOMER
Kudos to Wilson exelent customer service. I will continue co.ing to u guys for my car services. Thank u howdy of honda.
10/20/2024
Wayman L. VERIFIED CUSTOMER
Chastity was great in communications and very helpful
10/20/2024
Jessica G. VERIFIED CUSTOMER
David was amazing. I have never received such good service at any car repair.
10/20/2024
Jennifer T. VERIFIED CUSTOMER
He is nice and professional!
10/19/2024
Stephanie P. VERIFIED CUSTOMER
Great and friendly customer service!
10/19/2024
Hoadon N. VERIFIED CUSTOMER
Ivan and Leo were both great! Josh the technician was also awesome. Kept full transparency and would call/text with all the updates.
Josh took care of the recall with great professionalism and really appreciate all his hard work working with headquarters and the engineers.
Everyone was helpful to get a rental car so I’m able to go to work also.
Shout out to Josh, Ivan and Leo!!
10/19/2024
Lucero V. VERIFIED CUSTOMER
David Vasquez is Very professional and easy to talk to.
10/19/2024
Arturo H. VERIFIED CUSTOMER
Thank you Leonardo for your help!! You were very patient and worked with me throughout the process of getting my car maintained. Leonardo is very knowledgeable and an asset to your company!
10/19/2024
Sharon G. VERIFIED CUSTOMER
It was a good experience. Thank you
10/19/2024
Myra R. VERIFIED CUSTOMER
Chasity was very helpful and so nice too. It was a pleasure to be assisted by her. Thank you ????
10/19/2024
Guo Wei. VERIFIED CUSTOMER
Provided excellent and quick service.
10/18/2024
Jennifer P. VERIFIED CUSTOMER
Everyone Was pleasant and professional and wonderful.
10/18/2024
Erick H. VERIFIED CUSTOMER
Neil did an amazing good, fast and efficient and kind.
10/18/2024
Thepin K. VERIFIED CUSTOMER
Great service
10/18/2024
Diana D. VERIFIED CUSTOMER
Wilson goes above and beyond with his outstanding customer service!!!
10/18/2024
Richard L. VERIFIED CUSTOMER
I appreciate that Chastity was very easy going and someone I can really talk to. She's made sure everything was up to date and that it was done on time
10/18/2024
Richelle B. VERIFIED CUSTOMER
Thank you for being available to those that were unable to schedule an appointment. I often come in at random times and yet still get professional service each time