Mr. Ivan Castro, you do not need to contact me. Suggesting that my vehicle required service and a paper stating “ require immediate attention” for something I did not require, was enough. I would prefer to take my vehicle to another dealership in the future.
8/27/2024
Xochitl P. VERIFIED CUSTOMER
Great service as usual..Thank you Wilson Yu
8/26/2024
Freddy V. VERIFIED CUSTOMER
Neil was exceptional.
8/26/2024
Vanessa P. VERIFIED CUSTOMER
Service was great. Thank you.
8/26/2024
Edwin R. VERIFIED CUSTOMER
Ms. Chasity went above and beyond to provide an utmost exceptional service experience. Her knowledge of the work needed on my vehicle were explained clearly and with honesty. I didn’t feel like she was trying to sell the services, but instead, trying to best meet my needs at this particular time. She clearly cared about my safety and worked diligently to make sure I received the best possible service to my vehicle. Furthermore, she was prompt with reaching out as needed. Exceptional service!
8/26/2024
Armando F. VERIFIED CUSTOMER
Service was fantastic!
8/26/2024
Elias Almarez-Herrera. VERIFIED CUSTOMER
Omar was helpful in the morning when I went to drop my vehicle off. He was communicative and answered my questions. When I came to pick up my vehicle, his demeanor was completely different. He had a nasty attitude toward me and offered no solution to the issue I showed him regarding the condition of my vehicle which was not present when I brought it in for service. He was defensive, unprofessional, and rude, storming off telling me he had proved his point. I asked a manager about the same issue who offered a resolution quickly and without hesitation. Omar, your presence was jarring and unsatisfactory.
8/26/2024
Teresa H. VERIFIED CUSTOMER
Chasidy is so efficient and polite , she was helpful .
8/25/2024
Mayra A. VERIFIED CUSTOMER
Chastity was the absolute best!! 5/5 stars!!
8/25/2024
Donna A. VERIFIED CUSTOMER
David is one of the best Service writers I have come across! He is helpful, informative, and 100% for the customer!
8/25/2024
Gonzalo G. VERIFIED CUSTOMER
Wilson yu was very helpful professional.
8/25/2024
Gui H. VERIFIED CUSTOMER
Excellent . Thank you!
8/25/2024
Linda H. VERIFIED CUSTOMER
Just one comment. The ladies restroom handicap stall was out of toilet paper and seat covers. Otherwise all was good.
8/25/2024
Mary M. VERIFIED CUSTOMER
Yes, but there was a major problem: I had an appointment for 11:00am and didn't get the car back until 5:10pm. Six hours waiting!!! Had never experienced a major time delay like this before. Dissastisfied for that reason.
8/25/2024
Maggie C. VERIFIED CUSTOMER
Very helpful
8/25/2024
Christina L. VERIFIED CUSTOMER
I had very good service experience with other service consultants before at Goudy. But this time Ivan helped me with the service, and I’m not very happy with the service he provided. When I asked him about something to make sure I understood him, he responded back saying I already told you. This attitude is unacceptable because I don’t understand something and just wanted some clarification. I alway brought my cars to Goudy for service, but this time I didn’t get it. Other service consultants that had helped me before made sure my problems were taken care off and helped me beyond expectations. But not this time with Ivan.
8/25/2024
Catherine L. VERIFIED CUSTOMER
Wilson Yu was exceptional with his service with every visit that I have had with my Honda CR-V at Goudy Honda. Wilson is always courteous, caring and knowledgeable. He has the compassion to understand the clients’ needs. Wilson should be recognized by Honda and provided a raise. He is incomparable.
8/25/2024
Lesly E. VERIFIED CUSTOMER
Great experience like always! Very happy with my car service
8/25/2024
Nancy J. VERIFIED CUSTOMER
Chastity was extremely helpful. As someone who doesn’t know much about cars, even though I was hesitant to ask, she was patient and she explained everything in detail to me. I enjoyed my visit so much!